Knowledge base

Your Knowledge base is a written record of how your business works: the services you sell, where you work, how your gigs run, and the rules your team follows. It’s what your agents read before acting on your behalf: CheckAI (Private Preview), your quoting agent, and any AI tools you connect. Your team can read and edit every page.

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Where to find it

Go to Settings → Gigs → Knowledge base.

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Turning it on

Before you build it, Soundcheck shows what gets shared to power it:

• Your website address
• Your agent playbook
• Notes from event and venue reviews
• Closeout notes
• Reasons leads were lost
• Summaries of settled gigs (event type, venue, crew roles)

Prices and amounts, invoice numbers, email addresses, and phone numbers are removed before anything is sent. Select Build our knowledge base to turn it on. An owner or admin can turn it off again at any time, which deletes the knowledge base from the outside service that stores it.

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Sections

Once built, the knowledge base is organized into sections: an Overview plus topic pages such as Services, Service area, Clients, Venues, Staffing, Operations, Money rules, Incidents, Voice, Playbook, and Glossary. Use the sidebar (or the section picker on mobile) to jump between them, and filter the list by name. Sections Soundcheck generates for you are marked apart from ones your team has written or edited, so you always know whether you’re looking at your own words or a draft.

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Editing a section

Select Edit on any section to rewrite it directly. Select Regenerate to replace it with a freshly written version instead. This overwrites any edits your team made to that section, and Soundcheck asks you to confirm first.

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Connect to Agent

Select Connect to Agent to get the connection details for wiring an external AI tool to your knowledge base over MCP. Once connected, an agent can call:

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