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Soundcheck keeps you posted on gig invitations, schedule changes, and team updates. Choose which channels each organization can use to reach you so you hear about what matters without drowning in noise.

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How you’re notified

Soundcheck reaches you three ways:
  • Push notifications on the iOS or Android app. See Push notifications.
  • Email to your account address, with the details and a link back to Soundcheck.
  • SMS text messages to your phone number. Carrier rates apply. When you add or verify your phone on your profile or during onboarding, a checkbox lets you agree to receive gig texts. Reply STOP to any text to opt out.
Requests that need an answer from you (invitations, crew offers, availability checks) also wait in My Mailbox. On the web, a red count on your avatar shows how many are pending. Open the avatar menu and select My Mailbox to answer them.

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What triggers a notification

Soundcheck notifies you for:
  • Gig invitations: someone invites you to a gig, or reminds you about an open invitation. You’ll see the gig title and date, your assigned position, the performance fee (if specified), and buttons to respond.
  • Crew offers: an organization sends you a paid shift.
  • Availability checks: a scheduler asks which days you’re free.
  • Responses (for the person who sent the request): a crew member accepts or declines an invitation or crew offer, or answers an availability check.
  • Gig changes: your call time, pay, or role changes, or a gig you work moves, changes venue, or is cancelled. You’ll see what changed and a link to the gig.
  • Roles and tasks: you’re given a role on a gig, or a gig task is assigned to you.
  • Team messages: someone running a gig you accepted sends the crew a message with Notify (web) or Notify crew (mobile).
  • Event chat messages: someone posts in a gig chat you belong to.
  • Form responses (for the team member who assigned the form): a customer submits a form. The email links to the gig’s forms, or to the Forms library when the response has no gig. See Portal forms.

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Admin delivery visibility

On a crew offer, each recipient shows whether the offer reached them. Not delivered means sending failed. Not sent means the person has no Soundcheck account yet, so nothing went out. When the offer email was opened or bounced, the recipient row shows Opened with the time, or Email bounced. On the organization Staff page, account badges help explain reachability:
  • No account members are imported roster entries and are not notified until they claim an account.
  • Never signed in members have an account, but no recorded login yet.
  • Last signed in … members have a recorded login; this is the best indicator for in-app readiness.
Email and SMS can still work for claimed members with valid contact info and enabled preferences, even if they have not recently logged in.

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Managing notification settings

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Org-wide defaults (owners and admins)

Engagement notification defaults live at the organization level:
  1. Open Settings → Workspace → Notifications
  2. Under Notification defaults, set push, email, and SMS for Event invitations, Crew offers, and Availability checks. Event chat messages and Gig changes have a push toggle only (texts to chat members who don’t use the app are separate from this setting). Form responses has an email toggle only.
  3. Each toggle saves when you change it.

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What members can do

Your own settings override the organization’s defaults, one organization at a time. Change them in either place:
  • Mobile app: You → Settings → Notifications.
  • Web: open My Mailbox and select Manage notification preferences. The Notifications card on that page has the same toggles.
Team members who manage gigs also see the Form responses email toggle. Keep your profile email accurate so delivery records match.

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Responding to notifications

1

View the notification

Open the notification, or find the request in My Mailbox, to review the gig information.
2

Review the gig

Check the date, time, location, your assigned position, and performance fee.
3

Respond

Choose Accept to confirm you’ll participate, or Decline if you can’t attend.
When you receive an update instead, review what changed and whether it affects you, then update your calendar, message your team, or adjust your plans as needed.

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Email delivery tips

To make sure Soundcheck emails reach you: add Soundcheck to your contacts, check your spam or junk folder, whitelist notification emails, and confirm your email address is correct on your profile. To keep them from getting lost in a busy inbox, set up a filter for Soundcheck emails and give them a label or folder of their own so they don’t get buried. If emails still aren’t arriving, check the org defaults under Settings → Workspace → Notifications (ask an owner or admin), your spam or junk folder, the email address on your profile, and whether you’ve unsubscribed.

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Good habits

If you’re on the team: turn on gig invitation notifications, respond promptly, and don’t let update notifications pile up unread. A missed change can mean missing the show. If you’re an admin or owner: keep push on so you hear when crew respond, and keep an eye on declining trends rather than missing them. If the volume gets overwhelming, adjust which types are on instead of tuning everything out.

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How often you’ll hear from us

Notifications send as each event happens. There are no digest emails. To hear less, turn off the channels you don’t need for each type.

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Mobile notifications

On the iOS or Android app, notifications arrive as push notifications. See Push notifications for how to enable them and which categories cover invitations, crew responses, event-chat messages, and gig changes. The web app does not send browser notifications. If you use Soundcheck in a mobile browser instead of the app, rely on email and SMS. On the app, allow notifications in your device settings and keep Push on in Soundcheck.

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Troubleshooting

Check the org defaults under Settings → Workspace → Notifications (ask an owner or admin), confirm your email address is correct on your profile, check your spam or junk folder, make sure your email provider isn’t blocking Soundcheck, and (on mobile) confirm device push permissions are on.
Turn off the channels you don’t need in your own notification settings. If you’re an owner or admin, you can also change the organization defaults under Settings → Workspace → Notifications.
This is usually an email server delay, a slow connection, or your device’s battery or focus settings holding back push notifications.
Open My Mailbox for open requests, search your email, check spam or junk, or confirm you’re looking in the right organization.

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Notification types reference

Every channel starts on until you or your organization turns it off.