Notifications

Soundcheck’s notification system ensures you never miss a gig invitation, schedule change, or team update. Configure your preferences to receive alerts through in-app messages, email, or both.

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Notification overview

Soundcheck keeps you informed through:

• In-app notifications — Updates within the platform
• Email notifications — Messages to your inbox

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Types of notifications

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Gig invitations

When you receive:

• You’re assigned to a position on a gig
• Someone invites you to participate

What you’ll see:

• Gig title and date
• Your assigned position
• Performance fee (if specified)
• Actions to respond

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Invitation responses

When you receive:

• A team member responds to your invitation (for admins/owners)
• Someone accepts, declines, or marks tentative

What you’ll see:

• Who responded
• Their response
• Gig affected

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Gig updates

When you receive:

• Details change on a gig you’re part of
• Date, time, or location updates
• Timeline modifications

What you’ll see:

• What changed
• New information
• Link to view gig

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Team changes

When you receive:

• You’re added or removed from a gig
• Someone else is assigned to your gig
• Team configuration changes

What you’ll see:

• What changed
• Who’s involved
• Updated team status

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Organization announcements

When you receive:

• Important updates from your organization
• New features or changes
• Administrative notifications

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Notification channels

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In-app notifications

Appear when you’re using Soundcheck:

• Bell icon shows notification count
• Click to see recent notifications
• Mark as read when viewed
• Access notification history

Advantages:

• Immediate when logged in
• Contextual links to take action
• Doesn’t clutter email

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Email notifications

Sent to your registered email:

• Detailed information
• Links to Soundcheck
• Reach you when not logged in

Advantages:

• Works when you’re offline
• Permanent record
• Mobile access

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Admin delivery visibility

Owners and admins can open Mailbox, choose a request, and review Notification deliveries to see per-channel delivery records for the team members targeted by that item. The delivery audit shows the recipient, channel, status, and retry/error details when available. On the organization Members tab, account badges help explain reachability:

• No account members are imported roster entries and are not notified until they claim an account.
• Never signed in members have an account, but no recorded login yet.
• Last signed in … members have a recorded login; this is the best indicator for in-app/push readiness.

Email and SMS can still work for claimed members with valid contact info and enabled preferences, even if they have not recently logged in.

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Managing notification settings

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Accessing settings

1. Go to your profile or account settings
2. Find Notifications or Preferences
3. View and modify settings

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Configuring email notifications

Choose what triggers emails:

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Configuring in-app notifications

Typically always on, but you can control:

• Sound alerts
• Desktop notifications (browser)
• Badge counts

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Responding to notifications

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Gig invitation notifications

When you receive a gig invitation:

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Update notifications

When you receive an update:

1. Review what changed — Note the modification and check if it affects you
2. Take action if needed — Update your calendar, communicate with your team, adjust your plans

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Email notification tips

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Ensure delivery

• Add Soundcheck to your contacts
• Check spam/junk folders
• Whitelist notification emails
• Verify email address is correct

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Organize your inbox

• Create a filter for Soundcheck emails
• Label or folder for easy finding
• Don’t let notifications get buried

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When emails aren’t arriving

Check:

1. Notification settings (are they on?)
2. Spam/junk folder
3. Email address accuracy
4. Unsubscribe status

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Notification best practices

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For team members

Do:

• Enable gig invitation notifications
• Respond promptly to invitations
• Review update notifications

Don’t:

• Ignore invitation notifications
• Let responses pile up
• Miss important changes

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For admins/owners

Do:

• Enable response notifications
• Monitor team availability
• Stay informed on gig status

Don’t:

• Get overwhelmed—adjust frequency
• Miss critical responses
• Ignore declining trends

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Notification frequency

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Real-time notifications

Sent immediately:

• Gig invitations
• Important updates
• Time-sensitive changes

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Batched notifications

Combined into digest emails:

• Daily summaries
• Weekly recaps
• Non-urgent updates

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Customizing frequency

Find the right balance:

• Critical items: Always real-time
• Updates: Based on preference
• Summaries: Daily or weekly

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Mobile notifications

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Accessing on mobile

Soundcheck notifications work on mobile:

• Email to your phone
• Browser notifications (if enabled)
• Mobile-friendly notification viewing

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Mobile tips

• Enable email on your phone
• Allow browser notifications
• Check Soundcheck when notified

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Troubleshooting

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Not receiving notifications?

Check these:

1. Notification settings in Soundcheck
2. Email address is correct
3. Spam/junk folder
4. Email provider isn’t blocking
5. You haven’t unsubscribed

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Too many notifications?

Try:

1. Adjust notification settings
2. Turn off non-essential types
3. Switch to digest emails
4. Unsubscribe from summaries

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Notifications delayed?

Consider:

• Email server delays
• Browser notification settings
• Internet connection
• Time zone settings

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Can’t find a notification?

Look in:

• Notification history (in-app)
• Email search
• Spam/junk folder
• Different organization context

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Notification types reference

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Related guides

• Your Profile — Managing notification settings
• Team Building — Understanding invitations
• Invitations — Invitation system details