Notification overview
Soundcheck reaches you through:- In-app notifications: updates inside the platform when you’re signed in
- Email notifications: messages to your inbox when you’re away
Types of notifications
Gig invitations
When you receive:- You’re assigned to a position on a gig
- Someone invites you to participate
- Gig title and date
- Your assigned position
- Performance fee (if specified)
- Actions to respond
Invitation responses
When you receive:- A team member responds to your invitation (for admins/owners)
- Someone accepts, declines, or marks tentative
- Who responded
- Their response
- Gig affected
Gig updates
When you receive:- Details change on a gig you’re part of
- Date, time, or location updates
- Timeline modifications
- What changed
- New information
- Link to view gig
Team changes
When you receive:- You’re added or removed from a gig
- Someone else is assigned to your gig
- Team configuration changes
- What changed
- Who’s involved
- Updated team status
Organization announcements
When you receive:- Important updates from your organization
- New features or changes
- Administrative notifications
Notification channels
In-app notifications
Appear when you’re using Soundcheck:- Bell icon shows notification count
- Click to see recent notifications
- Mark as read when viewed
- Access notification history
- Immediate when logged in
- Contextual links to take action
- Doesn’t clutter email
Email notifications
Sent to your registered email:- Detailed information
- Links to Soundcheck
- Reach you when not logged in
- Works when you’re offline
- Permanent record
- Mobile access
Admin delivery visibility
Owners and admins can open Mailbox, choose a request, and review Notification deliveries to see per-channel delivery records for the team members targeted by that item. The delivery audit shows the recipient, channel, status, and retry/error details when available. On the organization Staff page, account badges help explain reachability:- No account members are imported roster entries and are not notified until they claim an account.
- Never signed in members have an account, but no recorded login yet.
- Last signed in … members have a recorded login; this is the best indicator for in-app readiness.
Managing notification settings
Org-wide defaults (owners and admins)
Engagement notification defaults live at the organization level:- Open Settings → Organization → Notifications (
/settings/organization/notifications) - Set email, SMS, and push defaults for invitations, crew offers, and availability checks. Event chat has a push toggle (SMS chat is the Twilio bridge, not this setting).
- Save changes
/settings controls Appearance only.
What members can do
Members can override those defaults on the native app under You → Settings → Notifications, including the Event chat push toggle. Keep your profile email accurate so delivery records match.Responding to notifications
Gig invitation notifications
When you receive a gig invitation:1
View the notification
Click notification to see details and review gig information
2
Review the gig
Check date, time, location, your assigned position, and performance fee
3
Respond
- Accept: confirm you’ll participate
- Decline: indicate you can’t attend
- Tentative: show possible availability
Update notifications
When you receive an update:- Review what changed: note the modification and check if it affects you
- Take action if needed: update your calendar, communicate with your team, adjust your plans
Email notification tips
Ensure delivery
- Add Soundcheck to your contacts
- Check spam/junk folders
- Whitelist notification emails
- Verify email address is correct
Organize your inbox
- Create a filter for Soundcheck emails
- Label or folder for easy finding
- Don’t let notifications get buried
When emails aren’t arriving
Check:- Org defaults under Settings → Organization → Notifications (ask an owner or admin)
- Spam/junk folder
- Email address accuracy on your profile
- Unsubscribe status
Notification best practices
For team members
Do:- Enable gig invitation notifications
- Respond promptly to invitations
- Review update notifications
- Ignore invitation notifications
- Let responses pile up
- Miss important changes
For admins/owners
Do:- Enable response notifications
- Monitor team availability
- Stay informed on gig status
- Get overwhelmed; adjust frequency
- Miss critical responses
- Ignore declining trends
Notification frequency
Real-time notifications
Sent immediately:- Gig invitations
- Important updates
- Time-sensitive changes
Batched notifications
Combined into digest emails:- Daily summaries
- Weekly recaps
- Non-urgent updates
Customizing frequency
Find the right balance:- Critical items: always real-time
- Updates: based on preference
- Summaries: daily or weekly
Mobile notifications
Accessing on mobile
On the native iOS or Android app, notifications arrive through Expo push. See Push notifications for how to enable them and which categories cover invitations, crew responses, event-chat messages, and gig changes. If you use Soundcheck in a mobile browser instead of the app, email and browser notifications still apply.Mobile tips
- On the native app, allow push in system settings and in Soundcheck
- On web-on-mobile, enable email and browser notifications if you want them
- Check Soundcheck when notified
Troubleshooting
Not receiving notifications?
Check these:- Org defaults under Settings → Organization → Notifications (ask an owner or admin)
- Email address is correct on your profile
- Spam/junk folder
- Email provider isn’t blocking
- Device push permissions (mobile)
Too many notifications?
Try:- Ask an owner or admin to review Settings → Organization → Notifications
- Turn off non-essential types at the org level if you are an admin
- Switch to digest emails where available
- Unsubscribe from summaries you do not need
Notifications delayed?
Consider:- Email server delays
- Browser notification settings
- Internet connection
- Time zone settings
Can’t find a notification?
Look in:- Notification history (in-app)
- Email search
- Spam/junk folder
- Different organization context
Notification types reference
Related guides
- Your Profile: profile email and org notification context
- Team Building: understanding invitations
- Invitations: invitation system details