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Soundcheck Chat keeps a gig’s coordination in named group conversations. For example, a production manager can create Load-in crew and Department leads chats on the same show, with the people who need each conversation. Phone-only crew get the same thread over text message.
Chat beta is in Private Preview, available only to the existing beta tester group. Signing up, choosing a paid plan, upgrading, contacting support, or viewing a public demo does not grant access.

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Before you start

  • Your organization must already be in the existing beta tester group with Chat available.
  • An Owner, Admin, or Gig Coordinator creates and manages chats for the gig.
  • Participants are selected from the gig’s organization. Being staffed on a gig does not automatically add someone to every chat.

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Create a gig chat

1

Open the gig's chats

On the web, open the gig’s Chats tab. On mobile, open the gig’s Crew (or Team) tab and scroll to Chats. Then select New chat.
2

Name the conversation

Use a name that describes its purpose, such as Saturday load-out.
3

Select participants

Choose the organization members who need the conversation, then create the chat. Review any message about participants who could not be added before relying on the group for coordination.
4

Send a text update

Select the chat, type your message, and send it. Use it for arrival updates, equipment handoffs, and questions about the show’s schedule.

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What you can do

You can have more than one named chat on the same gig (for example house crew vs. touring party). On mobile, a message that fails to send is marked in the thread. Tap it to retry.

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SMS bridge

People added over SMS first get one welcome text from a dedicated group-chat number (not the number used for gig invitations). It names your organization, the chat, and the gig, says replies go to the group, and explains STOP and HELP. Group messages then arrive from the same number. Only that person sees the welcome; it is not posted to the thread.
  • Texting HELP gets a private reply with the Soundcheck support contact; the group does not see it.
  • If the carrier swallows a STOP reply, the person may still need a manager to remove them.
  • They do not need the app.
  • They do not get lock-screen pushes from Soundcheck; the text thread is their inbox.
If a phone number is already in as many active group chats as Soundcheck allows, that person cannot be added over SMS until a chat they are in is archived.

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Who can see and manage a chat

Gig chats are organization work conversations with manager oversight, not private DMs. Check the participant list before sharing details.

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Keep the show record current

A chat message does not update the gig’s schedule, venue instructions, or files. When a plan changes, update the relevant gig record as well so crew can find the current instructions. For example, if load-out moves from 10:30 p.m. to 11 p.m., update the show’s load-out instructions and schedule, then use the chat to draw the selected crew’s attention to the change. Use the gig’s Files tab on the web, or Assets → Attachments on mobile, for PDFs, stage plots, and other documents. See gig attachments. The chat composer supports text messages; file sharing is a separate workflow.

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Archive a finished conversation

A manager can open the chat’s action menu and choose Archive. Archiving closes the conversation and prevents further messages. Archive a chat when its coordination work is complete.

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Not supported or limited

These capabilities are either unavailable or limited, even if you have seen them in older drafts or other tools: Pushes for chat are new messages in a group you belong to. A message that @mentions you gets its own push (“Maya mentioned you: …”).

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Mentions

  • Type @ in the composer to pick someone in this chat. The list shows the chat’s members (not you), with a text-only badge for SMS members. On the web, use the arrow keys and Enter or Tab to pick, and Esc to close.
  • Gig managers and admins also see @everyone, which mentions every member of the chat. Crew cannot use it; the server drops it.
  • A mention shows as highlighted @Name text. A message that mentions you, or @everyone, gets a tinted bubble with an accent bar.
  • The chat list shows @ before the unread count until you read the mention, even in a muted chat.
  • A mention gets through Mentions only and a pause, but not Nothing.
  • People on SMS see the plain @Name text in the message; there is no separate mention text.
  • Editing a message does not add or remove mentions. If you delete the @Name text, it is no longer highlighted, but the person was already notified.

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Mobile vs web

What’s available depends on the tester’s app and enabled preview. Use the controls shown in your tester account for the platform you are using.

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Next steps

Gig overview

The gig page that hosts each event chat.

Run of show

Keep the shared schedule current.

Push notifications

Lock-screen alerts, including new event-chat messages.

Gig attachments

Attach the documents your crew needs.