Offline and sync

The mobile app automatically saves gigs you are booked on for today and the next seven calendar days, including gigs already in progress. It keeps completed gigs for 48 hours after their scheduled end. Open the app while connected before heading to the venue. There is no separate offline-mode switch or manual download action. A pending invitation alone or access to manage a gig does not qualify it for automatic saving. An accepted crew shift does qualify. Older gigs and gigs beyond the upcoming window need a connection. Retention uses the gig’s time zone. If no final end time is available, the 48-hour period starts at midnight after the final gig day. Return travel does not extend this period.

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What is saved

While signed in, the app prepares upcoming gigs when it opens or returns to the foreground on Wi-Fi, Ethernet, or reachable 4G/5G. It saves:

• Gig title, dates, location, venue address and load-in/access information.
• Your personal call time, including accepted shift days.
• Timeline or run of show and gig days.
• Show contacts.
• Flights and lodging assigned to you, with only your passenger or guest details.

You can open saved gigs from the gigs list after restarting the app in the same signed-in session. The date window is checked again when saved data loads. Other people’s travel bookings, financial data and admin notes are not part of this offline snapshot.

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Check the sync banner

Gig details show Available offline · synced [time] after every required section has loaded and the snapshot has been saved successfully. The time is the oldest successful section refresh, so a partial refresh cannot make stale details look current. While you are online the app refreshes the gig itself, so the banner stays muted however old the saved copy is. The amber warning appears only offline. Gigs you are not booked on, including gigs you only manage as an owner, are not saved offline. Online they show Gig not saved offline once the gig has loaded, and no banner while your booking is still unknown. Without a connection, the banner shows how old the saved copy is, for example Offline · updated 2 h ago. Tap it to see the exact save time. If the gig has not been saved yet, the banner says not saved yet and explains that some details may be unavailable. A saved snapshot cannot tell you about cancellations or schedule changes made since your last connection.

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Editing needs a connection

Editing and invitation responses are unavailable offline. Reconnect before making a change. Offline attempts are rejected; they are not queued or replayed later. This also applies if the connection drops while an editor is open. The app refreshes saved data when a suitable connection returns in the foreground. You can also refresh a gig while connected. When a gig changed push notification arrives for a saved gig, whether the app is open or you open the app from the notification, the app reloads that gig’s saved details and saves them again. These pushes are sent for cancellations, date or venue moves, call or out time changes, pay and role changes. Other edits, such as Run of Show, notes and contacts, still reach the saved copy the next time the app opens or returns to the foreground with a connection. Gigs outside the offline window are not refreshed.

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Privacy and session cleanup

Hide sensitive info continues to mask private contact and travel booking details. When enabled, those private fields are removed from the saved snapshot. Reconnect to reload them after turning the setting off. Saved gig details belong to one user and one sign-in session. Signing out or deleting your account clears them alongside the token cache. Another account or a new session cannot restore the previous session’s snapshot.

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What is outside this cache

This feature does not prepare chart files, full setlist PDFs, chat, financial records, queued actions, or a Show Pass for offline use. Push notifications and loading unsaved content still need a connection. An initial sign-in also needs a connection. Before leaving reliable reception, open the app and check that your gig shows a completed sync time.

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Next steps