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Gig payments turn the fees on a gig’s roster into trackable payouts to your crew. You fund payouts from your organization’s connected accounts, send them from the gig’s Finances tab, and Soundcheck keeps the payment history tied to the gig. Crew are always paid the full performance fee.
The Finances tab is live on Pro and above. It is where you review payables and track each row to Paid. Sending payouts through Soundcheck is an Enterprise feature; Pro and Team organizations that already pay crew this way keep it. A crew member without full financial visibility sees the same tab labeled My Expenses, limited to their own pay. The Closeout tab’s checklist tracks client paperwork and invoice steps; it does not replace per-gig payout tracking. See post-event closeout.

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How money flows through a gig

1

Fees are set when you staff

Performance fees on accepted invitations and crew offers become payable items on the gig.
2

Review payables in Finances

Open the gig’s Finances tab to see each crew member’s payout row: name, position, outstanding amount, and status.
3

Send the payout

Pay a row, or act on every eligible row at once with the bulk action, choosing a payment method and confirming.
4

Track to settled

Soundcheck tracks each payout to completion and updates the gig’s payment history. Once every payout clears, the gig can be settled.
If you change the gig’s date, unpaid crew payouts that have no payment attempts yet move to the new date. Payouts that already have a payment attempt (including partial, failed, or reversed) keep the date they already have. Manual lines you added yourself are unchanged.

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Two payout methods

Direct-deposit payouts are free to your organization. Soundcheck covers the ACH fee, and members are paid in full. Card-funded payouts show the platform fee in the confirmation summary before you send.
Manual methods (cash, or paid outside Soundcheck) are also available. They record that the member was paid, without moving money through Soundcheck.

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Connecting and verifying a bank account (Direct Deposit)

Direct Deposit pays from a bank account your organization connects, into each member’s own bank account. Bank accounts come in two scopes:
  • Organization source accounts: the accounts you pay from. An owner manages these in Settings → Billing → Payments, in the Bank accounts section of the Payout funding card.
  • Member payout accounts: the accounts each person is paid into. Members add their own in Profile → Payments (“Add and manage the bank accounts where you receive payouts”). These are personal to the member, not shared with the org. There is no micro-deposit step; a Ready badge means the account can receive ACH.

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Add an account

1

Enter the account details

Provide the account holder name, account type (Checking or Savings), an optional nickname, the routing number (9 digits), and the account number.
2

Set a default

Mark it as the default payout account. Your first account is set as default automatically.
A newly added account starts as Pending and must be verified before it’s used for real payouts.

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Verify with micro-deposits

1

Wait for the deposits

Soundcheck sends two small micro-deposits to the account. They typically arrive in 1–3 business days.
2

Validate the amounts

On the Pending account, choose Validate Deposit. In the Validate Micro Deposit dialog, enter the two amounts exactly as they appear on your statement, then submit.
3

Account becomes Verified

Once the amounts match, the account’s badge flips to Verified.
Each account row carries a verification badge so you always know where it stands:
A direct-deposit payout runs from a verified organization source account. Until your org has a connected, verified source account set as the default, Soundcheck will prompt you to “Set a default payout account before payouts can be sent” and the payout can’t go out. Add and verify a bank account before your first direct-deposit run.

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Sending a payout

1

Open Finances and review rows

On the gig, open Finances. Each payable member shows their outstanding amount, invitation/payment status, and any eligibility note (e.g. the member hasn’t added a bank account yet).
2

Choose who to pay

Pay a single row with Pay now (or Pay remaining now on a partial payment), or use the bulk action to run everyone eligible at once: Pay all now when a payment processor is connected, or Record payments when it isn’t. Rows that aren’t ready are shown for context so you can fix them first.
3

Pick the method and confirm

Choose Direct Deposit or a card funding method. The confirmation summary reflects the method: card shows the platform fee; direct deposit is free. Confirm to submit.
A member can only be paid once they’ve accepted and, for direct deposit, have a ready bank account. Rows that aren’t ready read “Member must add a bank account.”

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Recording a manual payment

Only the organization Owner and members with the Finance role can send Stripe or direct-deposit payouts. They and members with finance access can record or mark payments and undo them. Admins can see and edit gig money but cannot record payments unless they also have finance access. Crew can still mark their own payout as received.
Paid someone outside Soundcheck with cash, check, or another method? Use Mark as paid… on a payout row (or Mark all payouts paid… in bulk) to record it without moving money through Soundcheck. The Mark as paid dialog captures the method, amount, a paid-on date, and an optional note. The same flow on the invoice side of Finances reads Mark received… (Mark all invoices received… in bulk), for money a client paid you directly.
Crew see the mirror of this on mobile: a Mark as received action on their own pay confirms a payment the organizer sent them outside Soundcheck, with an Undo option if it was marked by mistake.

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Other Finances tab actions

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Reimbursements and receipts

Crew on a gig can ask to be paid back for costs such as parking or gaffer tape, and attach the receipts.
  • On the web: open the gig’s Finances tab (labeled My Expenses for crew) and choose Add Expense. Attach receipts before you save.
  • In the mobile app: open the gig, tap Details next to Pay, and choose Submit expense. Enter what it was for, the amount, and the date, then add receipts from Camera, Photos, or Files. Your submitted expenses show under Your reimbursements with their status.
Receipts can be JPEG, PNG, HEIC, or PDF files up to 10 MB each. If a receipt fails to upload, the expense stays saved, so you can retry the upload without submitting the expense twice. You can’t submit expenses on an archived gig. Receipts appear beside the expense on the gig’s Finances tab. Use Add receipt or Add another on the row to attach more. Once an expense is paid, nobody can remove its receipts.

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Billing card

The top of the Finances tab holds one Billing card for what the client owes. Its parts run in order, and each one shows only to people allowed to use it:
  1. Quote: the gig’s quote.
  2. Billing terms: contract number, original and contract price, card price with surcharge, deposit and balance due dates, overtime rate, and contract mail, revision, and signed dates. Add Addenda, dated line items with their own label and amount, to track changes to the agreed price without editing the original terms.
  3. Billing schedule: each charge from the terms, with its due date, status, and amount. A charge links to its invoice, or offers Create invoice if it has none yet. Payments received on that invoice show under the charge, with the date, method, and amount.
  4. Invoices: the gig’s invoices in a table you can sort by Due and Total. See Invoices.
Owners and admins who manage org finances also see a progress bar across the top of the card: Quote, Terms, Invoiced, Paid. Invoiced is done when every billable charge has been sent, paid, part paid, or written off. Paid is done when every billable charge is paid or written off. Overtime stays in its own card below.

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Payout statuses

After a payout is submitted, Soundcheck keeps the gig’s payment history in sync:
Partial payments are supported for manual methods only. Direct deposit and card payouts send the full amount.

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Crew offer payouts

Accepted crew offers with a positive fee create payable items too, and they’re included in the gig’s finance totals alongside accepted invitation fees. Soundcheck de-duplicates an offer-backed payable against a matching invitation so the same amount is never counted twice.

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Hourly shifts

On an hourly shift, the amount owed is the rate times the scheduled hours, added up over the days the person accepted. Scheduled hours run from call to out each day, including hours past midnight, with no break deducted. The rate is the person’s own rate if you set one, otherwise the day’s rate, otherwise the shift’s rate. The amount is recalculated when someone accepts or drops days, or a day is removed. Hourly pay always shows as a rate, such as $45/hr, never as a summed total.

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Who sees crew pay

On a sent shift, people with financial access and people who can staff the gig see everyone’s pay. A crew member on the shift sees the shift’s rate and their own pay, not other people’s. Everyone else sees no amounts.

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Invoices

Owners and admins bill clients from the Invoices part of the Billing card on the gig’s Finances tab. Choose Create invoice and fill in who it’s billed to, the invoice number (numbered automatically unless you type one), PO, issue and due dates, currency, collection method, income account, line items with quantity, rate and tax, a discount, and notes. Totals update as you type.
  • Save draft keeps the invoice off the books.
  • Send invoice emails it to the customer and adds what they owe to the gig’s finances. Without a customer email, the button reads Mark as sent.
  • Void invoice cancels a sent invoice. On a partly paid invoice it reads Write off balance and keeps the paid lines.
With QuickBooks connected, each invoice syncs as one QuickBooks invoice.

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Common issues

Confirm they accepted the invitation, have an unpaid amount, and (for direct deposit) added a bank account.
Add and verify a bank account, or add a card, in the Payout funding card under Settings → Billing → Payments before sending payouts.
That’s expected. ACH settles in 2–3 business days. The history updates when it settles or fails.

Building teams

Where performance fees are set.

Post-event closeout

Payouts must clear before a gig settles.

Organization setup

Connect your org’s payment sources.