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A gig’s life doesn’t end when the show does. Closeout is the back half of the event lifecycle: the gig completes on its own once the date passes, you work a short close-out checklist, you settle the money once every payout has cleared, and you capture reviews of how it went. This is what makes Soundcheck a system of record for the whole gig, not just the booking. Closeout lives on the Closeout tab of the gig detail, which appears for managers on gigs that have taken place (or are closing out). Settling itself happens from the status pill in the gig header.

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How a gig completes

You never mark a gig Completed by hand. Once the event date passes, Soundcheck moves the gig into the Completed phase automatically — the status pill reads Completed and the gig drops out of active operations into closeout. From there, the remaining work is settling and reviewing.

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The close-out checklist

The Closeout tab shows a checklist of the steps that finish a gig financially — typically:
  • Contract signed
  • Quote approved
  • Deposit received
  • Invoice sent
  • Payment received
Each row shows its state on the right: Above the list, a stage chip tells you where the gig sits — for example Delivered · awaiting payment or Ready to settle — and a days-in-stage counter flags a gig that’s been stuck (it turns red once a blocked gig sits in the same stage for a week). This is your at-a-glance “which finished gigs still need attention” view.
Whether the checklist actually blocks anything is an organization setting. When enforcement is off, the same steps still appear and track your progress — they just don’t gate settling. When it’s on, the settle-blocking steps must be complete before you can settle.

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Settling a gig

Settling closes the gig on the books. You do it from the status pill in the gig header, not the Closeout tab. Choosing Settled only succeeds when every gate is clear:
1

The event has taken place

Settlement is a post-event action — the gig has to be Completed first.
2

Every payout has cleared

All crew payouts must be settled. If any are still processing, the option reads “Settle all payouts in Finances first.” See payments for how payouts clear.
3

The close-out checklist is complete (if enforced)

When your org enforces the checklist, the settle-blocking steps must be checked. Until then, the option reads “Complete N close-out step(s) first.”
Once it settles, the gig is Settled — the final, fully-closed state. If you settle by mistake, an admin or coordinator can un-settle it back to Completed.

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Admin override

Sometimes you need to settle a gig before the paperwork is fully caught up. Organization owners and admins can override a blocked checklist:
1

Choose Settled with the checklist still blocking

The override dialog opens instead of settling directly.
2

Enter a reason

Settling early requires a written reason — this is logged, not optional.
3

Override & settle

The gig settles, and the override is recorded on the Closeout tab: “Settled with override by [name] — ‘[reason]’” with a date.
An override skips the checklist, not the money. Payouts still have to be settled first — the override only forgives incomplete close-out steps. Coordinators without override permission see the settle option disabled with the number of steps still outstanding.

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Reviews

Closeout is also where you record how the gig went. The Closeout tab has a Reviews section with a star rating and notes for:
  • The overall event
  • The venue (when the gig has one)
  • Each team member who accepted and worked the gig
Captured here, these become part of the gig’s permanent history and feed the reputation signal that follows people and venues into future gigs.

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Cancelled and archived gigs

Not every gig reaches Settled. A gig that gets called off is Cancelled — a status you set from the header pill while the gig is still a Draft or Active. Cancelling is never gated by the close-out checklist and shows you what it will affect before you confirm. That’s different from Archived, a legacy filing state for delivered gigs. See Cancelled vs. Archived for the full distinction.

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Why closeout matters

Every gig coordinated in Soundcheck becomes a verified record of who did what, with whom, and whether they were paid. Closeout is the step that makes that record complete — turning a finished show into trustworthy history rather than a stale “active” gig nobody updated.

Event lifecycle

Every state a gig moves through, and what gates each.

Payments

How crew payouts are funded and cleared before you settle.

HubSpot ↔ Flex pipeline

Closeout status that flows back to your CRM.