Your profile

Your Soundcheck profile is your personal identity on the platform: contact info, the positions you fill, travel details, and (when your organization has payments on) how you get paid.

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Accessing your profile

Open the avatar menu in the navigation and select My Profile. On mobile, open You → Profile.

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Edit crew details on mobile

Open your profile from You, then select Edit crew details. The same action is available from Edit profile.

• Emergency contacts: add, edit, or remove contacts. Each contact needs a name, relationship, and dialable phone number; email is optional.
• Dietary needs: update allergies, restrictions, or preferences. Clear the text to remove saved dietary needs.
• Positions: select Choose positions to search the position list. Select or deselect the work you do, and use Make primary to choose your primary position.

Select Save crew details to apply your changes, including removals. If a save fails, your input stays in the editor so you can retry. Leaving with unsaved changes asks you to keep editing or discard them.

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Edit location & travel on mobile

Open your profile from You, then select Edit location & travel. The same screen is under Edit profile → Location & travel. It matches the Location & Travel card on the web profile.

• Home base: edit your address, or select Clear home base to remove it.
• Traveler details: your Legal name, Date of birth, and Preferred airport. Select Clear date of birth to remove a saved date.
• Travel preferences: TSA PreCheck with your Known Traveler Number, Global Entry with your PASSID, passport number and expiration, and frequent flyer programs. Saved numbers only show their last digits.

Select Save location and travel to save both sections at once. Leaving with unsaved changes asks you to keep editing or discard them.

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Basic details

At the top of your profile you can edit your name, profile photo, and positions (the roles you fill, such as Drums or FOH Engineer; these show up in team building and call lists). You can also:

• Verify your phone number. A verified phone shows a checkmark; an unverified one prompts you to verify by SMS. Next to the phone field, a checkbox lets you agree to receive texts about your gigs. It is optional.
• Change your password. Available for accounts that sign in with a password.

Your profile has three tabs: Profile, Gigs, and Payments. In the mobile app, the third tab is called Payouts.

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Password settings on mobile

Open You → Profile → Change password. Enter your current password, then enter and confirm your new password. Keep Sign out of other sessions on to sign out your other devices, or turn it off to keep them signed in. Your current session stays signed in. If you only use a connected account, such as Apple or Google, choose Set a password instead. You can continue using your connected account after adding a password. Soundcheck explains when your current password is incorrect or your new password is too weak or has appeared in a data breach. If you use Face ID or fingerprint sign-in for this account, Soundcheck updates the password saved on this device. If that update fails or you cancel it, your account password is still changed: use the new password the next time you sign in and enable biometric sign-in again.

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Profile tab

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Location & Travel

Your home base and travel preferences: home address, traveler details, TSA PreCheck (with your Known Traveler Number), Global Entry (with your PASSID), passport number and expiration, and up to 20 frequent flyer programs (airline and number). Traveler details are what your organization needs to book travel for you:

• Legal Name: your name as shown on your ID, up to 200 characters. Your profile name stays your stage name.
• Date of Birth: a date between January 1, 1900 and today.
• Preferred Airport: free text up to 100 characters, such as Burbank (BUR).

Owners and admins of your organization can see these details and edit them for you. Other members can’t see them.

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About Me

A short free-text space to tell teammates about yourself.

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Health & Safety

Dietary restrictions and emergency contact information, visible to the people who staff you.

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Profile details

Custom fields for anything not covered elsewhere: shirt size, employee ID, preferred name, and similar details. Up to 20 fields.

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My repertoire

Where enabled, My repertoire is the songs you know, with keys, genres, and tempos. Import a Google Sheet or a CSV/Excel file, or add songs one at a time; Download Excel exports what’s there. Next to it, a share card lets you turn on a public link to your repertoire (/profile/user/{your id}) so people outside Soundcheck can see what you play. Turn it off any time to make it private again.

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Gigs tab

Stat tiles for Total Gigs, Completed, Upcoming, and your invitation Response Rate, followed by your Crew history: a timeline of the gigs you work across every organization, with the date, organization, your positions, and your pay. Select a gig to open it. In the mobile app, the Gigs tab shows your Total Gigs, Completed, and Upcoming counts and your recent gigs. Select See all, or open You → Crew history, for the full list.

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Payments

Your profile is where you set up how you get paid for gigs and see what you’ve earned.

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Get set up to be paid

You control your own payout destination. Organization admins never edit it for you. There are two ways to receive payouts, depending on what your organization offers:

• Stripe Connect: open the Stripe Connect card and select Connect to complete Stripe’s hosted onboarding (identity, tax details, and bank account). Your status shows as Setup Incomplete until Stripe marks the account active; payouts are held until then. Use Continue to finish an incomplete setup.
• Bank account (direct deposit): add your bank account under the Bank Accounts card. Soundcheck registers it for payouts; there is no micro-deposit step on the member side. The badge shows Ready when the account can receive direct deposits, or Pending / Failed while registration is still in progress.

Instant Payouts: once your Stripe account is active, the Instant Payouts card moves eligible Stripe balance to your debit card or bank account. Eligibility depends on Stripe.

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Payout setup on mobile

Open You → Profile → Payouts. The Payout setup card shows the status of your personal Stripe account, which you use across all your organizations. Select the action on the card to open Stripe and finish or update your setup.

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Payment history and earnings

Payment History lists every payout for gigs you work, with the date, the gig, the payment method, the amount, and the status. Totals at the top show what was Paid to you and what is still Outstanding. On the web, you can sort by date or amount and choose how many rows to show per page. The mobile app shows the same history on the Payouts tab. The organization keeps the matching record on its side, so both you and your admins can trace any payout back to the gig it came from.

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Notification preferences

Notifications use organization-wide defaults that owners and admins set under Settings → Workspace → Notifications. You can override them for yourself, one organization at a time:

• Web: open My Mailbox from the avatar menu and select Manage notification preferences.
• Mobile app: open You → Settings → Notifications.

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Managing multiple organizations

If you belong to more than one organization, switch between them from the organization selector in the navigation. Your profile identity (name, photo, travel details, repertoire) is the same everywhere; positions, roles, and org-specific settings are per organization.

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Troubleshooting

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