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Booking confirmations land in your regular inbox, not Soundcheck’s. Forwarded confirmations close that gap: forward a confirmation email to your organization’s dedicated address, and it shows up in Soundcheck’s Inbox for review before anything is added to a gig.

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Your forwarding address

Every organization that has this turned on gets one forwarding address. You’ll find it, with a Copy address button, in two places:
  • Your personal Settings page.
  • Settings → Workspace → Email.
Forward flight, hotel, and venue confirmations to that address. Your own From address and any replies stay with your regular mailbox. Only the forwarded copy goes to Soundcheck.
Only owners, admins, and gig coordinators see the forwarding address and the Inbox. Soundcheck reviews the sender before processing an email: forwards from someone who isn’t a recognized, active member of the organization are held rather than processed automatically.

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Reviewing what comes in

Choose Open Inbox on the forwarding address card to see everything you’ve forwarded. Each item shows its subject, sender, and status: Selecting an item ready for review shows the extracted records: flights, hotel stays, ground transport, venue details, or contracts, each with the fields Soundcheck read from the email, such as confirmation number, dates, and passenger or guest name. Source emails are kept for 30 days.

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Approving a confirmation

1

Choose a gig

Soundcheck suggests matching gigs with a confidence level and its reasoning. Pick one, choose a different gig from the list, or choose Create a new gig and give it a title and date to start a new draft gig.
2

Check the extracted records

Review and edit each field before it’s added. Remove a record you don’t want imported.
3

Approve and import

Choose Approve and import to add the reviewed records to the gig you chose.
Nothing is added to a gig until you approve it. An email arriving in the Inbox never changes a gig on its own.

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Discarding or retrying

  • Discard dismisses an item without importing anything. It stays visible, marked as discarded.
  • Retry extraction appears on an item that needs attention, to have Soundcheck read it again.

Gig overview

Where imported confirmations show up on the gig.

Creating gigs

Other ways to start a new gig.