Skip to main content
Availability requests let schedulers ask specific members whether they’re free for a date, a whole day, or a time window — instead of texting everyone and chasing replies by hand.
Crew availability and offers are enabled per organization. If you don’t see the People workspace or availability requests, the feature isn’t turned on for your team yet.
Answers arrive in each recipient’s My Mailbox as Availability checks, right alongside invitations and crew offers. Admins track outstanding responses on the org-wide Mailbox view.

​
Who can send requests

Owners, admins, and gig coordinators create and send requests from the People workspace (Availability → People on the web app). Members can only respond to requests sent to them.

​
Request lifecycle

​
Create a request

From the People workspace, open Request availability. A request can include:
  • A title
  • A date
  • A mode: Whole day or a specific time window
  • Optional start and end time (for a time window)
  • Optional position filter — target only the roles you need (keys, FOH, stage manager, and so on)
  • Recipients
  • An optional linked gig and expiration date
If you pick recipients while creating the request, Soundcheck sends it in one step. Otherwise it stays a draft until you send it.

​
Candidate selection

Choose recipients from your active organization members. The position filter narrows candidates when you need specific roles, so the request only reaches people who could actually fill the slot.

​
Member responses

Members respond Available or Unavailable, and can add a note. There’s no separate approval step — a member’s answer is reconciled straight into their availability calendar, and the sender sees the update.
Only a recipient of a request can respond to it. Responses can also be given in one tap from the email notification, which deep-links to the right item in Mailbox.

​
Best practices

  • Send a request when you need an explicit yes/no rather than relying on standing availability.
  • Use time window mode when call time matters; use whole day for general date holds.
  • Link a gig when the request is tied to a specific event.
  • Keep recipient lists focused with the position filter so members only get relevant asks.

Personal availability

How members manage their own availability calendar.

Crew calendar

The organization-wide view of everyone’s availability.

Crew calendar workflows

Practical patterns for sending requests and acting on responses.

Mailbox

Where availability checks, invitations, and offers land.