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The venue directory keeps reusable information about the places your organization works: production contacts, stage specifications, house equipment, and access instructions. Link a saved venue to a gig to use its defaults, then record exceptions on that gig.
Open Crew & contacts → Venues. Venues are available on every plan. Owners, admins, and gig coordinators manage the directory. Crew access to a linked gig does not grant access to the full venue record; see who can see venue details.
For an end-to-end preparation checklist, follow How to plan venue logistics for a show. This page is the reference for the directory, its fields, and how they appear on gigs.

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Open venues

  1. In the sidebar, open Crew & contacts → Venues.
  2. Browse your saved venues in the table, or search to add one from the directory.
  3. Select a venue to preview it in a side panel. Cmd/Ctrl-click, or Open venue in the row menu, opens the full venue page.
If Venues is missing, check with an owner, admin, or gig coordinator for access.

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Your venues

The venues table lists every venue your organization has saved: Click a column header to sort. Venues without a value always sort last. The list starts sorted by next gig, so the venues you’re about to play come first. On a phone, each row shows the venue and its next gig. Use Filters to narrow the table by status, type, capacity, upcoming gigs, or rating, and the amenity chips to require amenities.

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Add a venue from the directory

When you search, the table keeps showing your matching venues, and an Add from directory group lists other venues in the shared directory. Select Add to save a copy to your organization.
Your edits stay in your organization. Adding a directory venue gives your team its own copy of the listing, and changes you make to it are never shown to other organizations that saved the same venue.

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Add venues from a city pack

Select City packs at the top of Venues (or Browse city packs when you have no venues yet) to add several venues in one city at once. Search for a city, pick the venues you want, and select Add. Venues already in your list are marked In your list and skipped. A city appears once the directory holds at least three public places there. To bring in your own list instead, select Import your own after adding.

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Create a venue

1

Search Google

Select New venue and start typing the venue’s name. Picking a Google result fills in the name, address, phone number, website, and photo, and suggests a venue type.
2

Check for an existing venue

If the place is already in your venues, Soundcheck offers to open it. If it’s in the shared directory, select Add to start your own copy instead of creating a duplicate.
3

Set type and capacity, then create

Soundcheck opens the new venue page, where you add contacts, logistics, stages, and files.
Linking to Google is optional. If a venue isn’t listed, type its name and fill in the rest on the venue page. Venues added from Google keep a record source badge so your team knows where the details came from.

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The venue page

Each saved venue has its own page. Most fields edit inline: click a value, change it, and it saves on its own. The header shows the venue photo, name, type, rating, and address, which opens Google Maps. From the header you can:
  • Select New gig here to create a gig at this venue. The venue’s name, address, and location are filled in, and the gig is linked to the venue unless you change its location.
  • Set Your status (preferred, backup, or avoid), or select Clear to remove it.
  • Fill blank details from the web, get Directions, or remove the venue from the ⋯ menu.
A strip below shows capacity, stages, upcoming gigs, and when you last played there.

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Overview

  • Crew advance: load-in, load-out, dock, elevator, parking, access code, Wi-Fi, dressing rooms, and green room, plus venue notes. Details you haven’t filled in are tucked behind N details missing — add them.
  • Amenities and restrictions: tags such as parking or catering, and limits such as curfew or no pyro.
  • Contact: the venue’s main phone number and website.
  • Contacts: everyone you work with at the venue, such as the production manager, box office and security lead. Click Add for as many as you need, and use the pencil or trash icon on a row to edit or remove that person. Each contact has a name or company, plus an optional title, email, phone and notes.
  • Only your organization: private notes, linked customers, and record sources.
Six fields fill in every gig at the venue, where crew see them on the gig’s Venue tab and managers can override them per show: Load-in, Load-out, Dock, Elevator, Parking, and Access code. See Link a venue to a gig.

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Stages

Each bookable stage, room, or space at the venue records its own capacity, stage size (dimensions and usable performance area), and house tech (PA, console, lighting, and other in-house gear). A venue with a single room still has one stage, so these details have one place to live.

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Stage map and site plans

Every stage can have a map pin and site plans, so crew find the right stage on a large site:
  • Map pin: select Place pin on a stage, then click the map where the stage is. Drag a pin to move it, or select Remove pin. The venue page shows all pinned stages on one numbered map, each with a Directions link.
  • Site plans: upload floor plans, stage plots, or load-in routes to a stage. They also appear under the venue’s Files.
On a gig booked on those stages, everyone on the gig sees Where your stages are on the Venue tab: the pinned stages on a map, with directions, and the stage’s site plans. Files marked admin-only stay hidden from crew.

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Key spots

The Key spots tab pins the places crew need to find on arrival, such as the loading dock, crew parking, or the stage door. Each spot has a name, a kind, notes, photos, and a Directions link. Spots are private to your organization.
  1. On the venue page, open Key spots.
  2. Type the spot’s name and pick its kind: Load-in, Parking, Crew entrance, Guest entrance, Green room, Production office, Front of house, Power, Restroom, or Other.
  3. Select Drop pin, then click the map where the spot is.
  4. Add notes and photos to the spot. A photo of the door, sign, or dock helps crew find it.
To move a spot, drag its pin or select Move pin and click the new place. Select Find photos to search photos people posted in Google Maps reviews and on TikTok. Save one as the venue photo or as a spot photo. In the mobile app, managers find the Key spots card under the venue location on the gig’s Venue tab. Crew find it in Venue & load-in on the gig. Each spot shows its number, kind, notes, and photos, with a Directions button. Deleting a spot keeps its photos as ordinary venue files under Files. Spot photos are not offered as the load-in map or stage plot, so they don’t end up on the call sheet.

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Gigs

Your next 20 upcoming gigs at the venue (soonest first) and your last 20 past gigs (latest first), with a shortcut to New gig here.

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Files and Activity

Files holds documents for the venue, such as riders, insurance certificates, and site plans. For organizations with venue activity tracking enabled, Activity logs edits to the venue, so your team can see who changed what and when.
Removing a venue deletes your organization’s copy of it: your edits, contacts, logistics, notes, stages, and files. Linked gigs keep their dates and details, and the directory listing stays, so you can add the venue again later as a fresh copy.
The gig’s Venue tab connects a saved venue to a specific event. (This tab replaces the old Resources tab. Older links to resources now open the Venue tab.)
1

Open the gig's Venue tab

On a gig, select Venue.
2

Link a saved venue

Choose a venue from your directory. Managers with access to the venue record can review the map, every venue contact, facilities, and specifications on the gig’s Venue tab.
3

Review load-in & access

The six load-in and access fields use the venue defaults unless this gig has an override. Crew with access to the gig can read its logistics and show notes.

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Per-show overrides

An override changes one field for one gig. For example, changing Friday’s Dock instructions leaves Saturday’s gig and the venue default unchanged.
  1. On the gig’s Venue tab, find Load-in & access.
  2. Select the field you need to change, enter this show’s instructions, and choose Save.
  3. Review the Override badge and the venue default shown beneath the replacement value.
  4. To restore the venue default, edit the overridden field, clear its text, and save. Saving the same text as the venue default also removes the value override.
If the venue has no default for a field, you can still set a value for this show. Clearing it leaves that field empty. A permanent change to the venue’s normal instructions belongs on the venue record instead.

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This show only notes

Add a note for context that does not fit one of the six fields, such as a temporary backstage closure or a house-equipment substitution. Notes stay with the gig. A show note can also point to an access field and mark its default as overridden. A saved field-value override takes priority. Clearing that value does not delete a separate note: remove any outdated note as well. Gig managers can remove show notes; other members can remove their own.

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Share the venue from the mobile app

To send someone the venue’s location, tap the share icon next to the venue name on the venue card. Managers find the card on the gig’s Venue tab. Crew find it in Venue & load-in on the gig. Your phone’s share sheet opens with a text message containing:
  • The venue name and address.
  • A Parking: line with this show’s parking instructions, when the gig has any. A parking override wins, then the newest show note that points to parking, then the venue default.
  • A Google Maps link, when the venue has an address or map location.
The share icon only appears when the gig has a venue or location.

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Who can see venue details

On the web app, venue information follows the viewer’s role in the organization hosting the gig: Managers and coordinators with permission to edit the gig can set field overrides. Crew can read those instructions and contribute show notes where the note composer is available. Put the relevant working instructions in the gig’s logistics and show notes so the arriving crew has the information it needs. Do not assume that a crew member can open the venue directory to look up a full contact or technical specification.

Venue logistics workflow

Prepare the venue, handle exceptions, and brief the crew.

Customers

Connect client records to the gigs at your venues.

Inventory

Track the gear that travels to each venue.

Converting leads

Turn an inquiry into a booked gig at a venue.