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Venues live under Operations → Venues in the sidebar. They’re available on Team and Enterprise plans for organizations with CRM features enabled. If you don’t see Venues, contact support.
The venue directory is your organization’s shared record of every place you work. Save a venue once — its address, contact, stage and logistics specs, and load-in details — and reuse it on every gig you play there instead of re-entering the same information each time. Details you save on the venue automatically flow onto the gigs linked to it.

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Open venues

  1. In the sidebar, open Operations → Venues.
  2. Browse your saved venues, or search to add a new one.
  3. Select a saved venue to open its detail page.
Owners, admins, and gig coordinators manage the venue directory.

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Add a venue from Google

When you create a new venue, search for it by name and Soundcheck pulls the details straight from Google.
1

Search for the venue

Start typing the venue’s name. Soundcheck searches Google Business listings and shows matching places.
2

Pick the result

Selecting a result auto-fills the name, address, phone number, website, and photo, and infers a venue type from the place’s Google categories.
3

Add your own specs

Fill in the details Google can’t know — capacity, stage size, contacts, house tech, load-in, and access notes — then save.
Linking to Google is optional. If a venue isn’t listed, you can still type a name and enter everything by hand. Venues added from Google keep a record source badge so your team knows where the details came from.

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The venue directory

The directory shows each venue as a card with its photo, type, address, an aggregate rating, and quick counts for capacity, past gigs, and upcoming gigs. Cards come in two states:

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The venue detail page

Each saved venue has a detail page that gathers everything your team needs in one place. Most fields are edited inline — click a value to change it, and it saves on its own.

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Header and quick stats

The top of the page shows the venue name, type, address, and an aggregate rating (a star and average score, with the number of reviews behind it). A row of stats surfaces capacity, past gigs, upcoming gigs, and the next event date. Use Directions to open the venue in Google Maps.

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Contact

Keep the venue’s booking or production contact on file: name, role, phone, email, and website.

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Stage & logistics

Everything a crew needs to plan a load-in:
The load-in and access fields — access code, dock, load-in, load-out, elevator, and parking — are the ones that auto-fill onto every gig at this venue. Enter them once here and your crews see them on each show. See Link a venue to a gig.

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Amenities and restrictions

Tag the venue with amenities (parking, catering, loading dock) and restrictions (curfew, decibel limit, no pyro) so they’re visible at a glance and searchable across your directory.

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Private to your org

Some details should stay with your team, not the shared venue profile:
  • Private status — a working label such as preferred, backup, or avoid.
  • Private notes — contact preferences, settlement notes, anything internal.
  • Record sources — where this venue’s data came from (Google or another connected system, or Manual record).
The detail page lists customers associated with the venue and the gigs linked to it, so you can jump straight from a venue to the events you’ve booked there.
Removing a venue takes it out of your organization’s directory only. The shared venue record and any linked gigs stay intact, and you can save the venue again later.
The gig’s Venue tab connects a saved venue to a specific event. (This tab replaces the old Resources tab — older links to resources now open the Venue tab.)
1

Open the gig's Venue tab

On a gig, select Venue.
2

Link a saved venue

Choose a venue from your directory. The gig now shows the venue on a map, along with its contact and specs.
3

Review load-in & access

The six shared load-in and access fields flow in from the venue record automatically — your crew sees them without anyone re-typing.

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Per-show overrides

The venue record is the default, but each show can differ. On the gig’s Venue tab you can:
  • Override a load-in or access field for this show only. The override sits on the gig; the shared venue record is untouched. The card shows an override count badge so everyone knows some details differ from the norm.
  • Add “this show only” notes. A blocked dock, an alternate entrance, anything crew should know tonight. Notes live on the gig and can point at a specific field to flag that it’s changed for this event.
Load-in details, access, and show notes are visible to everyone working the gig — even crew who can’t edit the venue directory — so the people on the ground always have what they need.

Creating gigs

How venue details fit into gig setup.

Customers

Connect client records to the gigs at your venues.

Inventory

Track the gear that travels to each venue.

Converting leads

Turn an inquiry into a booked gig at a venue.