Open Crew & contacts → Venues on Team or Enterprise when CRM is enabled for your organization. Owners, admins, and gig coordinators manage the directory. Crew access to a linked gig does not grant access to the full venue record; see who can see venue details.
Open venues
- In the sidebar, open Crew & contacts → Venues.
- Browse your saved venues, or search to add a new one.
- Select a saved venue to open its detail page.
Add a venue from Google
When you create a new venue, search for it by name and Soundcheck pulls the details straight from Google.1
Search for the venue
Start typing the venue’s name. Soundcheck searches Google Business listings and shows matching places.
2
Pick the result
Selecting a result auto-fills the name, address, phone number, website, and photo, and infers a venue type from the place’s Google categories.
3
Add your own specs
Fill in what Google doesn’t have: capacity, stage size, contacts, house tech, load-in, and access notes. Then save.
Linking to Google is optional. If a venue isn’t listed, you can still type a name and enter everything by hand. Venues added from Google keep a record source badge so your team knows where the details came from.
The venue directory
The directory shows each venue as a card with its photo, type, address, an aggregate rating, and quick counts for capacity, past gigs, and upcoming gigs. Cards come in two states:The venue detail page
Each saved venue has a detail page with everything your team needs in one spot. Most fields edit inline: click a value, change it, and it saves on its own.Header and quick stats
The top of the page shows the venue name, type, address, and an aggregate rating (a star and average score, with the number of reviews behind it). A row of stats surfaces capacity, past gigs, upcoming gigs, and the next event date. Use Directions to open the venue in Google Maps.Contact
Keep the venue’s booking or production contact on file: name, role, phone, email, and website.Stage & logistics
Record the venue facts your production team needs to prepare a show:Exactly six fields provide inherited, overridable defaults on linked gigs: Load-in, Load-out, Dock, Elevator, Parking, and Access code. Stage size, House tech, contacts, and other specifications are venue facts, outside those six fields. See Link a venue to a gig.
Amenities and restrictions
Tag the venue with amenities (parking, catering, loading dock) and restrictions (curfew, decibel limit, no pyro) so they’re visible at a glance and searchable across your directory.Private to your org
Some details should stay with your team, not the shared venue profile:- Private status: a working label such as preferred, backup, or avoid.
- Private notes: contact preferences, settlement notes, anything internal.
- Record sources: where this venue’s data came from (Google or another connected system, or Manual record).
Linked customers and related gigs
The detail page lists customers associated with the venue and the gigs linked to it, so you can jump straight from a venue to the events you’ve booked there.Removing a venue takes it out of your organization’s directory only. The shared venue record and any linked gigs stay intact, and you can save the venue again later.
Link a venue to a gig
The gig’s Venue tab connects a saved venue to a specific event. (This tab replaces the old Resources tab. Older links toresources now open the Venue tab.)
1
Open the gig's Venue tab
On a gig, select Venue.
2
Link a saved venue
Choose a venue from your directory. Managers with access to the venue record can review the map, contact, facilities, and specifications on the gig’s Venue tab.
3
Review load-in & access
The six load-in and access fields use the venue defaults unless this gig has an override. Crew with access to the gig can read its logistics and show notes.
Per-show overrides
An override changes one field for one gig. For example, changing Friday’s Dock instructions leaves Saturday’s gig and the shared venue default unchanged.- On the gig’s Venue tab, find Load-in & access.
- Select the field you need to change, enter this show’s instructions, and choose Save.
- Review the Override badge and the venue default shown beneath the replacement value.
- To restore the venue default, edit the overridden field, clear its text, and save. Saving the same text as the venue default also removes the value override.
This show only notes
Add a note for context that does not fit one of the six fields, such as a temporary backstage closure or a house-equipment substitution. Notes stay with the gig. A show note can also point to an access field and mark its default as overridden. A saved field-value override takes priority. Clearing that value does not delete a separate note: remove any outdated note as well. Gig managers can remove show notes; other members can remove their own.Who can see venue details
On the web app, venue information follows the viewer’s role in the organization hosting the gig:
Managers and coordinators with permission to edit the gig can set field overrides. Crew can read those instructions and contribute show notes where the note composer is available.
Put the relevant working instructions in the gig’s logistics and show notes so the arriving crew has the information it needs. Do not assume that a crew member can open the venue directory to look up a full contact or technical specification.
Related pages
Venue logistics workflow
Prepare the venue, handle exceptions, and brief the crew.
Customers
Connect client records to the gigs at your venues.
Inventory
Track the gear that travels to each venue.
Converting leads
Turn an inquiry into a booked gig at a venue.