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Team management covers the people behind your events: the roles you staff for, who fills them, and the roster templates that make repeat staffing faster.

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Where Teams lives

On organizations with the Crew page, Teams is a tab on Crew & contacts → Crew, alongside Needs, Members, and Schedule. On organizations without the Crew page, Teams shows as its own sidebar item under Crew & contacts instead. Either way, only owners, admins, and Finance members see it. Either way, it’s the same thing: reusable roster templates you can drop onto a new gig. It is not a place to create a standing “team” entity. Saved roster templates (call lists) come with Pro and above. You’ll see templates such as House Crew and Festival A-Team, each with position rows; assigning people to them is optional. The page CTA is + New template. There is no Create Team control. Positions are not managed here. The position catalog lives under Settings → People → Positions. Applying a saved roster to a specific gig happens either inside Manage Team on that gig, or with Use a team under Crew on the gig’s People tab. There is no separate Call lists page. See Call lists.

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The building blocks

The functional roles your org staffs for (Lead Vocals, FOH Engineer, Tour Manager). Defined once at the org level under Settings → People → Positions and reused across every gig.
The people in your organization. They have accounts, carry positions, and receive invitations. Invite them with the Invite button in the header, or from Settings → People → Staff. See Managing staff.
People you staff who don’t have Soundcheck accounts, such as one-off subs. They get a link by email or text and answer without signing up. See Invitations and Staffing and shifts.
The link between a person and a position on a specific gig: who’s playing what, at what fee, and their response status.
Saved rosters of positions (and call order when you use backups) that you apply from Manage Team or from Crew on a gig’s People tab. Pro and above. The Teams tab or page lists these templates; it is not a Call lists UI.

Positions

Define and organize the roles your org uses under Settings → People → Positions. Consistent names carry into onboarding, saved teams, and staffing.

Call lists

How saved Teams apply on a gig (no Call lists page). Pro and above.

Staff

Your roster: roles, positions, seats, and onboarding.

Team building

Staff a specific event and send invitations.

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Departments and groups

For larger operations, Departments let you group members into bands or departments inside one organization. For example, an agency running several acts under a single org.
Departments is turned on per organization. When it’s on, a Departments tab appears under organization settings. If you don’t see it, it isn’t enabled for your org yet.

Organization setup

Where Departments lives in settings.

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How it fits together

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The workflow

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One-time setup

1

Define positions

Create the roles you staff for under Settings → People → Positions. This is your master list.
2

Add members

Choose Invite in the header, or open Settings → People → Staff and choose Invite. They create accounts and complete onboarding.
3

Set member positions

Each member’s positions drive staffing suggestions and availability.
4

Create roster templates

On the Teams tab or page, use + New template for lineups you reuse (for example House Crew or Festival A-Team). Pro and above.

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Per gig

Organizations on crew staffing (every new organization) staff each gig under Crew on its People tab with shifts and offers instead. See Staffing and shifts. The steps below are for organizations that still use gig invitations.
1

Create the gig

Enter the event basics.
2

Build the team

Open Build team → Manage Team. Add positions and people, or apply a saved Team.
3

Send invitations

Choose Continue → Review & send invites → Save & Send. Recipients are notified and respond. On a draft gig the button reads Save: invitations go out when you publish the gig by setting it to Active.
4

Manage responses

Track confirmations, fall back to backups on declines, and finalize the lineup.

Invitations

How team assignments become notifications.

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Who can manage teams

Positions

Defining the roles you staff for

Call lists

Applying saved Teams from Manage Team

Staff

Managing your roster

Team building

Staffing specific events