On plans that do not include Teams, the sidebar entry can show a lock icon. Clicking it shows a plan toast instead of opening the page. Leads can show the same lock pattern on plans without CRM leads.
The Teams page
The Teams page is for reusable roster templates you can drop onto a new gig. It is not a place to create a standing “team” entity. You’ll see templates such as House Crew (5) and Festival A-Team (6). Each template includes required position rows. The page CTA is + New template. There is no Create Team control. Positions are not managed here. The position catalog lives under Settings → Positions (/settings/organization/positions).
Applying a saved roster to a specific gig happens inside Manage Team on that gig. There is no separate Call lists page; /teams/call-lists redirects to /gigs. See Call lists.
The building blocks
Positions
Positions
The functional roles your org staffs for (Lead Vocals, FOH Engineer, Tour Manager). Defined once at the org level under Settings → Positions and reused across every gig.
Members
Members
The people in your organization. They have accounts, carry positions, and receive invitations. Invite from Settings → Staff using the inline Invite new staff panel. See Managing staff.
External contacts
External contacts
People you staff by email who don’t have Soundcheck accounts. Good for one-off subs.
Assignments
Assignments
The link between a person and a position on a specific gig: who’s playing what, at what fee, and their response status.
Roster templates
Roster templates
Saved rosters with required positions (and call order when you use backups) that you apply from Manage Team. Available on Pro and above. The Teams page lists these templates; it is not a Call lists UI.
Key surfaces
Positions
Define and organize the roles your org uses under Settings → Positions. Consistent names carry into onboarding, saved teams, and staffing.
Call lists
How saved Teams apply on a gig (no Call lists page). Pro and above.
Staff
Your roster: roles, positions, seats, and onboarding.
Team building
Staff a specific event and send invitations.
Departments and groups
For larger operations, Departments let you group members into bands or departments inside one organization. For example, an agency running several acts under a single org.Departments is a gated feature enabled per organization. When it’s on, a Departments tab appears under organization settings. If you don’t see it, it isn’t enabled for your org yet.
Organization setup
Where Departments lives in settings.
How it fits together
The workflow
One-time setup
1
Define positions
Create the roles you staff for under Settings → Positions. This is your master list.
2
Add members
From Settings → Staff, use the inline Invite new staff panel. They create accounts and complete onboarding.
3
Set member positions
Each member’s positions drive staffing suggestions and availability.
4
Create roster templates
On the Teams page, use + New template for lineups you reuse (for example House Crew or Festival A-Team). Pro and above.
Per gig
1
Create the gig
Enter the event basics.
2
Build the team
Open Build team → Manage Team. Add positions and people, or apply a saved Team on Pro+.
3
Send invitations
Choose Continue → Review & send invites → Save & Send. Recipients are notified and respond.
4
Manage responses
Track confirmations, fall back to backups on declines, and finalize the lineup.
Invitations
How team assignments become notifications.
Who can manage teams
Related guides
Positions
Defining the roles you staff for
Call lists
Applying saved Teams from Manage Team
Staff
Managing your roster
Team building
Staffing specific events