Roles and permissions

Everyone in an organization has one role. That role controls what they can see and do, from billing down to responding on the gigs they’re assigned to. Roles are separate from positions, which describe the work someone does (Drums, FOH Engineer) rather than their access.

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The five roles

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Owner

The highest level of access, usually the founder or whoever owns the account.

• Manages the subscription and billing
• Can delete the organization or transfer ownership
• Has every Admin capability on top

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Admin

Full operational and roster control, without billing or payments keys.

• Create, edit, publish, and delete gigs
• Manage setlists, teams, call lists, and availability
• Invite, onboard, and manage members and their roles (except granting Admin)
• View financials
• Configure organization settings (positions, branding, onboarding)

Admins cannot touch billing, the subscription, or Payments. They cannot change or remove the Owner or other Admins, and they cannot promote anyone to Admin or invite someone as Admin.

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Finance

For a bookkeeper or business manager who handles the money but not the gigs.

• Sees money everywhere: P&L, payouts, rates, fees and the Finances page
• Edits money on gigs and in the org ledger
• Pays people: sends card or direct-deposit payouts, records payments made outside Soundcheck, marks payouts or invoices paid, and undoes a recorded payment
• Uses everything under Crew & contacts (Crew, Venues, Contacts), Travel under Show prep, and Business (Finances, Offerings, Leads, Customers), including the crew availability calendar and team templates
• Otherwise has Member access to gigs: cannot create or staff gigs, manage members, or edit organization settings

Only the Owner can make someone Finance, because the role can move money.

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Gig Coordinator

Operational access to gigs and scheduling, with financial and member controls hidden. A fit for booking agents, production managers, and crew schedulers who handle logistics but not the books.

• Create, edit, publish, and delete gigs
• Build teams, send invitations and crew offers
• Manage setlists, call lists, and availability requests
• Cannot see P&L or payouts, manage members, change billing, or edit organization settings

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Member

Participation-level access.

• View the gigs they’re assigned to
• Respond to invitations, crew offers, and availability requests
• View setlists for their gigs
• Manage their own profile

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Permission matrix

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At a glance

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Gigs and scheduling

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Finances

Only the Owner and the Finance role send card or direct-deposit payouts. The Owner, the Finance role and members with finance access record payments made outside Soundcheck, mark payouts or invoices paid, and undo a recorded payment. The one exception: crew can mark their own payout as received. Finance access is a per-member grant. A member with finance access sees money everywhere (P&L, payouts, rates and the Finances page) and edits org money records such as client billing terms. It also records payments made outside Soundcheck: it records, marks paid and undoes them, but it cannot send Stripe or direct-deposit payouts. It only views a gig’s ledger and crew fees: editing them takes a Finances or Lead assignment on the gig. Payment settings (payout funding and the organization’s bank accounts) stay with the Owner and Admins. Money on a gig that has ended is locked for everyone except the Owner and Admins, unless past-gig money edits are turned on.

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Organization & members

*Admins cannot change or remove the Owner, other Admins or Finance members, and only the Owner can grant Admin or Finance (promote or invite). Adding anyone with a staff role (Admin, Finance, or Gig Coordinator) is also subject to your plan’s staff-seat limit.

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Choosing a role

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Changing a role

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What each role sees

Navigation and the Home landing page adapt to your role. Owners and admins get Mailbox, the Settings gear in the header (or Workspace settings in the avatar menu on a phone), and finance roll-ups on Home. Payments stay with the Owner and Finance, and Billing with the Owner. Finance members see finance roll-ups and every page under Crew & contacts and Business. Gig coordinators see gigs and scheduling but not finances or member administration. Members get a streamlined view centered on their own gigs and their personal My Mailbox.

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View as Staff or Member

If you manage at least one organization, you can switch between two views, on the web and in the mobile app. Open the workspace switcher (on mobile, Switch organization).

• Member sits at the top: “Your gigs across every org.” You see the gigs you work in every organization, your own pay on gig cards, and the crew home. Manager tools such as creating gigs are hidden. On the web, the switcher reads Member with an All orgs tag.
• Pick one of your organizations to use it with your real role. Organizations you manage are labeled Staff with your role, such as Staff · Admin. Staff view shows only that organization’s gigs and the manager home.

Soundcheck remembers your choice on each device. Member view changes what you see, not what you’re allowed to do. People who don’t manage any organization always see Member view. On the web, people who run a gig can also use View this gig as in the header of its page to preview what a member sees on that gig.

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