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Everyone in an organization has one role. That role controls what they can see and do, from billing down to responding on the gigs they’re assigned to. Roles are separate from positions, which describe the work someone does (Drums, FOH Engineer) rather than their access.

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The four roles

Owner

The account holder. Full control, including billing, the subscription, and the organization itself.

Admin

Runs day-to-day operations and the roster. Everything except billing, payments, and deleting the org.

Gig Coordinator

Runs gigs and scheduling without seeing finances or managing members.

Member

Performs and participates. Sees the gigs they’re on and responds to invitations.

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Owner

The highest level of access, usually the founder or whoever owns the account.
  • Manages the subscription and billing
  • Can delete the organization or transfer ownership
  • Has every Admin capability on top

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Admin

Full operational and roster control, without billing or payments keys.
  • Create, edit, publish, and delete gigs
  • Manage setlists, teams, call lists, and availability
  • Invite, onboard, and manage members and their roles (except granting Admin)
  • View financials
  • Configure organization settings (positions, branding, onboarding)
Admins cannot touch billing, the subscription, or Payments. They cannot change or remove the Owner or other Admins, and they cannot promote anyone to Admin or invite someone as Admin.

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Gig Coordinator

Operational access to gigs and scheduling, with financial and member controls hidden. A fit for booking agents, production managers, and crew schedulers who handle logistics but not the books.
The Gig Coordinator role is available to organizations with the coordinator role enabled. If you don’t see it as an option when inviting, it isn’t turned on for your org yet.
  • Create, edit, publish, and delete gigs
  • Build teams, send invitations and crew offers
  • Manage setlists, call lists, and availability requests
  • Cannot see P&L or payouts, manage members, change billing, or edit organization settings

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Member

Participation-level access.
  • View the gigs they’re assigned to
  • Respond to invitations, crew offers, and availability requests
  • View setlists for their gigs
  • Manage their own profile

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Permission matrix

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Gigs and scheduling

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Finances

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Organization & members

*Admins cannot change or remove the Owner or other Admins, and only the Owner can grant Admin (promote or invite). Adding an Admin is also subject to your plan’s admin-seat limit.

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Choosing a role

Start people at the least access they need and promote as trust builds. Granting access is easier than taking it back. For someone who runs bookings but shouldn’t see payouts, Gig Coordinator is the right middle ground.

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Changing a role

1

Open the member

Sidebar → Organization → Staff, then expand the person.
2

Pick the new role

Owner / Admin / Gig Coordinator / Member. Only the Owner can assign Admin. Changes take effect immediately.
Only the Owner can promote someone to Admin or invite them as Admin. That assignment consumes an admin seat and may be blocked if you’re at your plan’s admin-seat limit. Transferring Owner is a distinct action. Reach out to support if you need it done.

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What each role sees

Navigation and the Home landing page adapt to your role. Owners and admins get Mailbox, the Organization settings area, and finance roll-ups on Home. Payments and Billing stay with the Owner. Gig coordinators see gigs and scheduling but not finances or member administration. Members get a streamlined view centered on their own gigs and their personal My Mailbox.
If a sidebar item is locked for your role, clicking it shows a toast explaining what’s gated. Nothing silently disappears.

Managing members

Add people and assign roles

Invitations

Bring new people in

Positions

Roles of work, not access

Organization setup

Configure the org