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Soundcheck moves money for live events: organizations pay the crew who work their shows, and members get paid into their own account. This page covers connecting a bank account, verifying it, onboarding crew for payouts, sending gig payments, and following the trail afterward.
Payment features are enabled per organization and per plan. If you don’t see the pages described here, payouts aren’t turned on for your organization yet. Ask your account owner or contact support.

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The big picture

Two setups happen once, then payouts are routine:
  • The organization connects a bank account and verifies it. That verified account is the funding source for ACH (direct-deposit) payouts.
  • Each member who gets paid onboards their own payout destination: a Stripe Connect account, a bank account for direct deposit, or both.

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Connect and verify an organization bank account

An owner adds the organization’s bank account with Add bank account in the Payout funding card (Settings → Billing → Payments). Bank accounts are added only here; the card section of the same card takes cards for Stripe payouts. You enter the account and routing number; Soundcheck stores them encrypted and only ever shows a masked number (for example ••••1234) afterward.

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Micro-deposit verification

A newly added account starts as Pending and must be verified before it can move money:
1

Add the account

Enter the account and routing numbers and save. The account shows a Pending status.
2

Wait for the micro-deposits

Two small deposits (each a few cents) arrive in the bank account within a couple of business days.
3

Validate the amounts

Come back to the Payout funding card, click Validate Micro Deposit, and enter the two amounts. While this is in progress the badge reads Verifying micro-deposits.
4

Verified

When the amounts match, the status flips to Verified and the account can fund payouts.
A verification badge on each bank account shows exactly where it stands: Pending, Verifying, Verified, or Removed. You always know whether an account is ready.
Only a Verified account can fund direct-deposit payouts. A pending or unverified account is blocked. Soundcheck will ask you to verify it or pick another account before it will send. A removed account can’t be used at all.

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Onboard members for payouts

Before a member can be paid, they set up where the money goes. This happens from their own profile. Admins never edit a member’s payout destination.
  • Stripe Connect: the member opens the Stripe Connect card on their profile, clicks Connect, and completes Stripe’s hosted onboarding (identity, tax details, bank account). Their status shows as Setup Incomplete until Stripe marks the account active. Payouts to that member are held until the account is active.
  • Bank account (direct deposit): a member can also add their own bank account to receive ACH. There is no micro-deposit step on the member side; the badge shows Ready when the account can receive payouts.
See Your profile → payouts for the member-side walkthrough.

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Send gig payouts

Payouts are sent from the gig that generated them: build the team with performance fees, wait for members to accept, then review and send eligible payouts and pick the funding method. ACH-funded payouts from a verified bank account cost the organization nothing; card-funded payouts carry the platform fee.

Gig payments: full walkthrough

Reviewing payable members, choosing who to pay, selecting a funding method, and tracking settlement.

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The Finances page

Business → Finances in the sidebar rolls up money across every gig: what you owe crew and vendors, what clients owe you, and every payment recorded. It’s available on Pro and Team plans to owners, admins, the Finance role, and members who have been given finance access. The owner, the Finance role and members with finance access can record, mark paid or undo payments from it. Sending Stripe or direct-deposit payouts stays with the owner and the Finance role. Use Filter by gig to narrow the list to a single gig. To record or send a payment for one gig, see Gig payments. On mobile, owners, admins, the Finance role, and members with finance access tap Payouts in the earnings card on the You tab. It shows the payout side of the same overview: Owed to crew & vendors, Paid out this month, Overdue payouts, and a Gigs to settle list with each gig’s unpaid payouts and amount remaining.

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Follow the money: payment history

Every payout is recorded on both sides:
  • Organization view: the org Payments page aggregates every payment request members have submitted and every payout the organization has sent, with date, recipient, amount, funding method, and the originating gig. Each row links back to the gig for context. This page is for the Owner and the Finance role, and needs the payments feature enabled for your organization.
  • Member view: a member sees their own earnings on their profile: completed payouts, anything still pending, and total earnings.
Connect QuickBooks to sync these payouts, your gig invoices, and the payments against them into your accounting.

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Subscriptions are separate

The card that pays for your Soundcheck subscription is handled through Stripe billing and is entirely separate from the bank accounts and Stripe Connect setup used to pay your crew. Changing one never affects the other. See Plans & billing.

Per-gig payments

Configure fees and send payouts from a single gig.

Your profile

Member payout onboarding and earnings history.

QuickBooks

Sync payouts and income to your accounting.

Plans & billing

Subscription billing, separate from member payouts.