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Pick a tier by how many people you staff and which tools you need day to day. Every plan covers gigs, setlists, Run of Show, tasks, positions, manual team building, personal availability, imports, and the venue directory. Pro adds call lists, finances, offerings, and custom branding. Team adds crew staffing, leads, customer, sponsor, hotel, and inventory directories, integrations, MCP access, exports, and more admin seats. Enterprise adds the Sync Engine, API access, SSO, the knowledge base, departments, and custom crew onboarding. Starter, Pro, and Team start with a 14-day free trial, no credit card required; Enterprise is quoted with our team. There is no free plan. Annual billing gives you 2 months free compared with paying monthly. Choose or change a plan from Settings → Billing → Plan & billing. During a trial, the header shows how many days are left.
CheckAI beta and Chat beta are in Private Preview, available only to the existing beta tester group. No plan includes new preview access. Signing up, choosing a paid plan, upgrading, contacting support, or viewing a public demo does not grant access.

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Plan overview

Forms and e-sign are on every plan up to the limits above; e-sign is not Private Preview. Active forms are the ones not hidden; hide a form to free a slot. Native Soundcheck agreements count when created in the calendar month (UTC), including ones later voided. At the agreement limit, wait for the month to reset or upgrade before creating more. At the active-form limit, hide a form or upgrade to add another.Bookings and lead intake from your public storefront and lead forms are never turned away. Once you pass your monthly allowance, new ones are still saved but show as locked in Leads until you upgrade or the month resets (UTC), and owners and admins get a notice. Gig templates, call lists, client portal contacts and connected integrations are counts: at the limit, delete or disconnect one, or upgrade, to add another.Seats count active members and pending invitations. When you reach your limit, further invitations are blocked until you free up seats or upgrade. Some organizations have a custom seat limit that overrides their tier. See Seat limits.

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Starter

For small crews and independent production teams running their own gigs. Included
  • Unlimited gigs: full event details, timelines, attachments
  • Full setlist builder and song library
  • Positions, member invitations, and gig invitations
  • Venue directory
  • Run of Show and tasks
  • Calendar (month, week, list)
  • Mobile and web access
  • Up to 5 seats
  • 1 admin seat (the Owner)
Not included: call lists, finances, crew staffing (shift offers and the crew calendar), leads, offerings, customer/sponsor/hotel/inventory directories, custom branding.
Organizations without a subscription, or whose subscription lapsed, keep the same features and 5-seat limit as Starter, but no staff seat. The header shows No plan with a link to Billing.

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Pro

For orgs that gig often and want saved rosters plus a clear view of the money. Everything in Starter, plus
  • Call lists: save priority-ordered rosters (primary + backups) and apply them to a gig in one click
  • Finances: the Finances page and each gig’s finance tables
  • Offerings: packages sold through your storefront
  • White-label branding: your brand wherever members see it, including your own email sending domain
  • Priority support
  • 3 staff seats (the Owner plus two more) and up to 25 member seats

Call lists

Saved rosters you can drop onto a gig in one click.

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Team

For production companies, entertainment agencies, and established bands. Everything in Pro, plus
  • Crew staffing: the crew calendar, availability requests, shift offers, open shifts, per-day answers, and hourly pay
  • Integrations: QuickBooks, Slack, Google Drive, and Dropbox
  • Leads: pipeline from inquiry to booked gig
  • Customer, sponsor, hotel, and inventory directories: your client CRM
  • MCP access: connect AI assistants and CheckAI
  • Exports and the client portal
  • Dedicated onboarding and migration assistance
  • 5 staff seats and up to 100 member seats
Soundcheck is moving staffing from invitations to crew staffing. Instead of inviting people to a whole gig, you send them shifts. Crew staffing adds the team crew calendar, availability requests, shift offers, open shifts that the first people to accept fill (with a standby list), per-day answers on multi-day gigs, and hourly pay based on the scheduled hours. It is on the Team plan and above. Positions and invitations stay on every plan while the move happens. See How shifts work.

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Enterprise

For large operations that need custom seats and no cap. To talk to us about Enterprise, choose Contact Us on the Billing page and send the form. Everything in Team, plus
  • Custom member and staff seats
  • SSO / SAML with dedicated setup
  • Sync Engine and API access: two-way sync with outside scheduling and crew systems, and build on the Soundcheck API
  • Knowledge base, departments, and custom crew onboarding
  • Admin logs: a searchable, exportable record of every admin action
  • Payments: pay crew through Soundcheck once your financial connection is set up (requires a finance connection enabled for your org; Pro and Team orgs already paying crew keep it)
  • White-glove onboarding
  • Advanced security and compliance
Client portal availability is configured per organization.

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Choosing a plan

Not sure? Start a 14-day free trial on the plan that fits today, then upgrade the moment you hit a seat limit or want call lists. Upgrades are immediate; downgrades take effect at the next billing cycle.

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Billing

Owners manage the subscription from Settings → Billing → Plan & billing (/settings/organization/billing): change plans, update payment methods, view history, and download invoices. Manage Subscription opens the Stripe customer portal. The personal /settings page has no Billing link and no Organization section.

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Trials

Starter, Pro, and Team start with a 14-day free trial. Organizations without a subscription show No plan and keep Starter’s features. Before starting a paid-plan checkout, review the trial duration, payment requirements, and renewal terms shown there. After checkout, use Settings → Billing → Plan & billing to check the subscription status and dates for your organization. A trial does not grant access to Private Preview features.

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Upgrading and downgrading

  • Upgrading takes effect right away. Your data stays put, and your plan’s features update after checkout. Private Preview access remains limited to the existing beta tester group.
  • Downgrading takes effect at the next billing cycle. Features above your new tier become inaccessible, and data above the tier may become read-only (e.g. existing customer records remain visible but you can’t create new ones without the tier that includes the customer directory).
If a downgrade puts you over the new tier’s seat limit, you won’t be able to invite new members until you’re back under the cap.

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FAQ

No. The subscription is per organization. Members get whatever features the org’s plan includes.
No. Plans limit seats and features, not the number of gigs you create.
Active members and pending invitations both count. Revoking a stale invitation frees a seat.
Yes. Some organizations have a per-org limit that overrides the tier number. Your Staff page always shows the limit that applies to you.
Yes. Upgrades are immediate; downgrades take effect at the next cycle.

Feature comparison

Side-by-side tier breakdown

Seat limits

How seats and the cap work

Organization setup

Configure your org

First 7 days

Onboarding checklist

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Where Soundcheck fits in a working crew’s stack.