Organizations
An Organization is the foundational unit in Soundcheck. It represents your band, entertainment company, or solo act. Key points:- All gigs, setlists, teams, and settings belong to an organization
- You can be a member of multiple organizations
- Each organization has its own subscription and feature access
- Organizations have owners, admins, and members with different permissions
Example: “The Blue Notes” (a jazz quartet) is an organization. All their gigs, setlists, and team members are managed within this organization.
Home
Home is your personalized landing page for your organization. It is the first thing you see after signing in. Greeting, quick actions, your next show and the week ahead, what needs attention, and a recent-activity feed. In a new workspace, owners and admins also see a Set up your workspace checklist. Home replaced the older Dashboard. See The Home page.Starter packs and the sample gig
A starter pack is a ready-made set of records you add in one step instead of typing them in: gear for your inventory, songs (optionally with a setlist), Run of Show and checklist templates, or offerings. A city pack adds well-known venues or hotels in a city you pick. Packs give you something real to work with before you import your own data, and anything you add from a pack is yours to edit. A sample gig is a draft gig filled in from your business type so you can see every part of a gig in use. It never sends anything and can’t be published. See Set up your workspace.Gigs
A Gig (also called an Event) represents a scheduled performance or engagement. What a gig includes:- Event title and type
- Date, start time, and end time
- Venue location with map integration
- Event notes and description
- Team assignments
- Attached files (contracts, stage plots, etc.)
- A minute-by-minute schedule for the day (Run of Show, or the simpler Timeline for older organizations that haven’t switched over yet)
- Associated setlist
Gigs can also be Archived to tuck completed history out of your main lists without deleting it.
Closeout
Closeout is the wind-down after an event happens. You move a gig from Completed to Settled: confirm attendance, pay crew, reconcile the money, and collect reviews. That is how a finished show becomes a clean, closed record. See Post-event closeout.Projects
A Project is a lightweight folder that groups related gigs: a run of shows, a season, or a multi-week tour, with a financial roll-up across the whole group. Each gig optionally belongs to one project; grouping is flat. The word follows your business type: bands, DJs and talent agencies see Tour, venues see Series, festivals see Festival, and everyone else sees Project. Owners and admins can set their own word in Settings → Workspace → General. See Groups and bulk edits.Setlists
A Setlist is a collection of songs organized for a performance. Structure:- Setlist. The complete performance plan
- Sets. Groupings within a setlist (e.g., “First Set,” “Acoustic Set,” “Encore”)
- Songs. Individual tracks within each set
- Title and artist
- Duration
- Musical key and tempo (BPM)
- Performance notes
- Media links (chord charts, lyrics, backing tracks)
Song library
The Song Library is your organization’s complete catalog of songs. Features:- Central repository for all songs your group performs
- Reusable across multiple setlists
- Searchable by title, artist, key, or tempo
- Supports attached media files
Teams & positions
Positions
A Position represents a role or job that needs to be filled for a gig. Examples:- Lead Vocals
- Lead Guitar
- Bass
- Drums
- Sound Engineer
- Lighting Tech
- Tour Manager
Team members
Team Members are people associated with your organization who can be invited to gigs. Member types:Shifts and crew offers
New organizations staff gigs with shifts. A shift is one block of work for one position on one gig: its days, call times, pay, and how many people you need. Each person you add to a shift gets their own crew offer and answers it from their Mailbox. A gig is staffed either with shifts or with invitations, never both. Owners and admins of older organizations can switch to shifts from Settings → Gigs → Gig workflow. See How shifts work.Labor call
The labor call is the house labor a venue or union local supplies for a gig: head counts and call times per department for load-in, show, and load-out. Its departments show as house labor rows on the gig’s Crew tab. Crew see it read-only in the mobile app and on the call sheet.Call lists
Call Lists (Pro feature) are saved team configurations with priority ordering that can be quickly applied to new gigs.Call lists define who you want for each position and your backup choices in order (call order). If your primary choice declines, you know exactly who to contact next.
Invitations
An Invitation is a request sent to a team member to participate in a specific gig. Invitation details include:- Position being offered
- Performance fee
- Fee notes and payment terms
- Call order (primary vs. backup)
Mailbox
Anything waiting on a response (invitation, crew offer, availability check, onboarding prompt) lands in Mailbox. One inbox instead of separate lists.- Invitation. A request to fill a position on a specific gig.
- Crew Offer. A staffing offer for an open shift; accepted offers can add a member to a gig.
- Availability Request. A scheduling request asking whether a member is free for a date or window.
- Onboarding. A prompt for a new member to finish setting up; it routes into the onboarding flow rather than an accept/decline.
/engagements. Owners, admins, and gig coordinators also get Mailbox at /org-engagements, an org-wide view of everything the organization has sent. See Mailbox overview for the full inbox model.
Imports & the Universal Event Format
The Universal Event Format (UEF) is the canonical JSON shape Soundcheck uses internally for events coming from imports and partner sync feeds. You don’t write UEF by hand. The Imports wizard converts CSVs into it. The UEF reference documents the schema if you’re building a partner integration.Sponsors
A Sponsor is a person or organization that supports your events, seasons, or campaigns financially or in kind. The CRM tracks sponsor records, contacts, and commitments. Team plan and above. Sponsors appear as a tab on the Leads Pipeline page, not as a separate sidebar item. See Sponsors.Leads
A Lead (Team plan and above) represents a potential booking inquiry or business opportunity. Lead information:- Contact name and details
- Event type and potential date
- Venue information
- Budget expectations
- Notes and follow-up stage
User roles
Soundcheck uses role-based permissions to control access:Organization owner
- Full control over all organization settings
- Can manage billing and subscriptions
- Can add/remove admins and members
- Can delete the organization
Organization admin
- Can manage gigs, setlists, and teams
- Can invite and manage members
- Can access most organization features
- Can see and edit money, but cannot send payouts; with finance access they can record, mark paid and undo payments
- Cannot modify billing or delete organization
Finance
- Sees money everywhere: P&L, payouts, rates, and the Finances page
- Pays people: sends Stripe or direct-deposit payouts, records payments, marks them paid, and undoes them
- Manages business records (venues, contacts, customers, leads, sponsors, travel) and the business pages (offerings, team templates, Crew, Teams, and Customers)
- Otherwise works gigs like a member
Gig coordinator
- Can manage gig operations, setlists, teams, call lists, availability requests, and CRM operations
- Cannot access billing, P&L, payouts, or member administration
- Useful for delegating day-to-day booking work without exposing financial controls
Organization member
- Can view gigs they’re invited to
- Can respond to invitations
- Can view shared setlists
- Limited administrative access
Roles & Permissions
Learn more about roles and permissions
Calendar
The Calendar provides visual views of your scheduled gigs:Attachments
Attachments are files associated with a gig:- Contracts and agreements
- Stage plots and technical riders
- Venue maps and parking info
- Promotional materials
- Any other relevant documents
Run of Show
The Run of Show is the minute-by-minute plan for a gig: the songs, announcements, breaks, and cues in the order they happen, grouped into named sections (Load In, Soundcheck, Set 1, and so on). It has its own Run of Show tab on the gig, autosaves as you edit, and can be saved and reused as a template. Example Run of Show sections:
New organizations start on Run of Show. Older organizations that haven’t switched over yet have a simpler Timeline instead: a flat list of day-of segments with a name, start and end time, and notes. A gig shows one or the other, never both. Owners and admins switch from Settings → Gigs → Gig workflow. See Run of Show for the full picture.