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Questions about plans, seat caps, upgrades, gig payouts vs subscription billing, and where to change payment details.

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Plans & entitlements

  • Free: Gig management, setlists, basic teams, calendar
  • Pro: Everything in Free + call lists, larger member limits
  • Team: Everything in Pro + CRM (customers, venues, leads), multiple admins, priority support
Full comparison
The CRM surface: customer directory, venue directory, lead tracking (Team or Enterprise), and related pipeline tools. Pro does not include /leads. On a lower tier the intended gate is a lock icon or a hidden item (not a silent redirect). Customer and venue sidebar links may also stay hidden until crew availability & offers is enabled for your org. Free orgs often lack the Crew & contacts sidebar group entirely.
The Free plan and a trial of a paid plan are different. The app supports paid-plan trials. Review the trial duration, payment requirements, and renewal terms shown in checkout before starting one; after checkout, Settings → Organization → Billing shows your organization’s subscription status and dates. A trial does not grant access to CheckAI, Chat, or E-sign Private Preview.
No. CheckAI beta, Chat beta, and E-sign beta are in Private Preview, available only to the existing beta tester group. Signing up, choosing a paid plan, upgrading, contacting support, or viewing a public demo does not grant access. Ordinary gig files are separate from AI ingestion and signature requests.
Yes. Annual billing saves you money compared to monthly payments. Switch to annual in Settings → Organization → Billing (/settings/organization/billing). Manage Subscription opens the Stripe customer portal.

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Seat limits

Each plan caps how many members an organization can have. When an invite would push you past the cap, Soundcheck blocks it and tells you where you stand, for example “Pro plan is limited to N users. You currently have X. Please upgrade to Team plan.” Your member page also shows current usage, like “Pro plan: 12/25 users.”
Remove members you no longer work with, upgrade to a higher cap, or (for large operations) ask about a custom seat limit. Organizations on a custom arrangement see that cap in the same messages instead of the plan default.
Yes. The check counts current members plus the invites you’re about to send, so a batch that would land you over the cap is blocked up front instead of failing halfway through.
No. Seat limits apply to organization membership. Inviting an external contact to a single gig doesn’t add them to your organization and doesn’t consume a seat.

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Upgrading & downgrading

Organization owners manage the plan from Settings → Organization → Billing (/settings/organization/billing). Do not look for Billing or Organization on the personal /settings page (notifications and appearance only). Manage Subscription opens the Stripe customer portal. Included plan entitlements update after checkout. Private Preview access remains limited to the existing beta tester group.
Yes. Open Settings → Organization → Billing, choose Manage Subscription in the Stripe customer portal, and select a lower tier. The change takes effect at your next billing cycle, and you’ll retain access to current features until then.
Your data is preserved. Features from higher tiers become read-only (for example, you can view existing call lists on Free but not create new ones). If you’re over the lower plan’s seat limit, existing members stay, but you can’t invite more until you’re back under the cap.
Yes! You’ll be charged a prorated amount for the remainder of your current billing period.

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Payments & billing

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely through Stripe.
Only Organization Owners can access and modify billing information.
Organization owners update the card in Settings → Organization → Billing (/settings/organization/billing). Use Manage Subscription to open the Stripe customer portal. The personal /settings page has no Billing link.
Yes. Receipts are automatically emailed after each payment. You can also download past invoices from Settings → Organization → Billing.
We’ll notify you and retry the payment. If payment continues to fail, your subscription may be downgraded to Free after a grace period.
No. Subscription billing pays for your Soundcheck plan. Gig payouts are member payments tied to a specific gig’s performance fees.Organization owners manage subscription billing from Settings → Organization → Billing (/settings/organization/billing), not the personal /settings page. Owners and admins with payment access manage gig payout funding methods from Settings → Organization → Payments.
Members receive the full performance fee shown on the gig.Card-funded payouts show the configured platform fee before you confirm payment, and the organization absorbs that card-funded fee. ACH-funded payouts are free to the organization because Soundcheck absorbs ACH fees.
A payout funding method is the saved bank account, card, or supported Stripe payment method used to fund member payouts. It does not change the organization’s subscription billing payment method. Bank accounts used for payouts go through verification before they can fund a run. See gig payments.

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Cancellation

Yes. Monthly plans cancel with no commitment. Annual plans continue through the paid term.
No. Canceling downgrades you to the Free plan, and all your data is preserved. Premium features become read-only.
Monthly subscriptions are non-refundable. For annual plans, contact support within 14 days of purchase for refund eligibility.