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Questions about plans, seat caps, upgrades, gig payouts vs subscription billing, and where to change payment details.

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Plans & features

  • Starter: Gig management, setlists, Run of Show, tasks, calendar, venue directory, personal availability, imports
  • Pro: Everything in Starter + call lists, finance roll-ups, offerings, custom branding, your own email sending domain, larger member limits
  • Team: Everything in Pro + crew staffing (crew calendar, availability requests, shift offers, open shifts), lead pipeline, customer, sponsor, hotel, and inventory directories, client portal, integrations, MCP access, exports, multiple admins
  • Enterprise: Everything in Team + Sync Engine, API access, SSO / SAML, knowledge base, departments, custom crew onboarding, payments, admin logs, custom seats
Full comparison
The lead pipeline, customer directory, sponsor directory, hotel directory, and inventory need Team or above and are limited to owners and admins. Crew staffing (the crew calendar, availability requests, shift offers, and open shifts), integrations, MCP access, and exports also need Team. The venue directory is available on every plan. On a lower tier, a Team-only page should show a lock icon or stay hidden, not silently redirect you.
Soundcheck has no Free plan. Starter, Pro, and Team each start with a 14-day free trial. Review the trial duration, payment requirements, and renewal terms shown in checkout before starting one; after checkout, Settings → Billing → Plan & billing shows your organization’s subscription status and dates. A trial does not grant access to the CheckAI or Chat Private Preview.
No. CheckAI beta and Chat beta are in Private Preview, available only to the existing beta tester group. Signing up, choosing a paid plan, upgrading, contacting support, or viewing a public demo does not grant access. Ordinary gig files are separate from AI ingestion. Native e-sign agreements are part of every plan, with a monthly limit per plan.
Yes. Annual billing gives you 2 months free compared with paying monthly (for example, Pro is $149/mo or $1,490/yr). Switch to annual in Settings → Billing → Plan & billing (/settings/organization/billing). Manage Subscription opens the Stripe customer portal.

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Referral discounts

When the referral program is enabled, an organization owner can redeem a referrer’s 8-character code on Settings → Billing → Plan & billing before choosing a new monthly paid plan. A referral link saves the code during signup, so it does not need to be entered again. Redeem it in Soundcheck, not in Stripe’s promotion-code box. Eligible new organizations receive 20% off for 3 months through a Stripe coupon automatically applied at checkout. Annual and free plans are excluded. The existing 14-day trial remains; Stripe’s three-month discount window starts with the subscription, including the trial. The discount cannot be combined with another checkout promotion. Existing paying organizations and self-referrals are not eligible. The same code credits the referrer. The separate $250 referral reward qualifies after the organization’s first paid subscription invoice and is paid manually by Soundcheck; it is not a Stripe discount or automatic payout.

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Seat limits

Each plan caps how many members an organization can have. When an invite would push you past the cap, Soundcheck blocks it and tells you where you stand, for example “Pro plan is limited to N users. You currently have X. Please upgrade to Team plan.” Your member page also shows current usage, like “Pro plan: 12/25 users.”
Remove members you no longer work with, upgrade to a higher cap, or (for large operations) ask about a custom seat limit. Organizations on a custom arrangement see that cap in the same messages instead of the plan default.
Yes. The check counts current members plus the invites you’re about to send, so a batch that would land you over the cap is blocked up front instead of failing halfway through.
No. Seat limits apply to organization membership. Inviting an external contact to a single gig doesn’t add them to your organization and doesn’t consume a seat.

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Upgrading & downgrading

Organization owners manage the plan from Settings → Billing → Plan & billing (/settings/organization/billing). Do not look for Billing or Organization on the personal /settings page (notifications and appearance only). Manage Subscription opens the Stripe customer portal. Your plan’s features update as soon as checkout completes. Private Preview access remains limited to the existing beta tester group.
Yes. Open Settings → Billing → Plan & billing, choose Manage Subscription in the Stripe customer portal, and select a lower tier. The change takes effect at your next billing cycle, and you’ll retain access to current features until then.
Your data is preserved. Features from higher tiers become read-only (for example, you can view existing call lists on Starter but not create new ones). If you’re over the lower plan’s seat limit, existing members stay, but you can’t invite more until you’re back under the cap.
Yes! You’ll be charged a prorated amount for the remainder of your current billing period.

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Payments & billing

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely through Stripe.
Only Organization Owners can access and modify billing information.
On Settings → Billing → Plan & billing, select Contact Us on the Enterprise plan to ask about Enterprise. Enterprise organizations see Contact Support for billing changes instead. Each opens a contact form prefilled with your name, email, organization, and plan. Add the details and send it; the Soundcheck team replies by email.
Organization owners update the card in Settings → Billing → Plan & billing (/settings/organization/billing). Use Manage Subscription to open the Stripe customer portal. The personal /settings page has no Billing link.
Yes. Receipts are automatically emailed after each payment. You can also download past invoices from Settings → Billing → Plan & billing.
We’ll notify you and retry the payment. If payment continues to fail, your subscription may be canceled after a grace period. Your data is kept, and premium features become read-only until you subscribe again.
No. Subscription billing pays for your Soundcheck plan. Gig payouts are member payments tied to a specific gig’s performance fees.Organization owners manage subscription billing from Settings → Billing → Plan & billing (/settings/organization/billing), not the personal /settings page. Owners and admins with payment access manage gig payout funding methods from Settings → Billing → Payments. Finance members can see those funding methods so they can pay from them, but cannot change them.
Members receive the full performance fee shown on the gig.Card-funded payouts show the configured platform fee before you confirm payment, and the organization absorbs that card-funded fee. ACH-funded payouts are free to the organization because Soundcheck absorbs ACH fees.
A payout funding method is the saved bank account, card, or supported Stripe payment method used to fund member payouts. It does not change the organization’s subscription billing payment method. Bank accounts used for payouts go through verification before they can fund a run. See gig payments.

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Cancellation

Yes. Monthly plans cancel with no commitment. Annual plans continue through the paid term.
No. Canceling leaves your organization without a plan, and all your data is preserved. Premium features become read-only.
Monthly subscriptions are non-refundable. For annual plans, contact support within 14 days of purchase for refund eligibility.