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Documentation Index

Fetch the complete documentation index at: https://docs.soundchecklive.io/llms.txt

Use this file to discover all available pages before exploring further.

Common questions about subscription plans, upgrades, payments, and billing management.

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Plans & Features

  • Free: Gig management, setlists, basic teams, calendar
  • Pro: Everything in Free + call lists, dashboard analytics
  • Team: Everything in Pro + lead tracking, multiple admins, priority support
Full comparison
The Free plan is always free with no trial period needed. You can upgrade to Pro or Team anytime to access additional features.
Team includes everything in Pro plus lead tracking, multiple admin seats, API access, and priority support. It’s designed for larger organizations or those with business development needs.
Yes! Annual billing saves you money compared to monthly payments. Switch to annual in your subscription settings.

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Upgrading & Downgrading

Go to Settings → Subscription, select your desired plan, and complete payment. Features unlock immediately.
Yes. Go to subscription settings and select a lower tier. The change takes effect at your next billing cycle, and you’ll retain access to current features until then.
Your data is preserved. Features specific to higher tiers become read-only (e.g., you can view existing call lists but not create new ones on Free).
Yes! You’ll be charged a prorated amount for the remainder of your current billing period.

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Payments & Billing

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely through Stripe.
Only Organization Owners can access and modify billing information.
Go to Settings → Billing, click on payment method, and enter your new card details.
Yes. Receipts are automatically emailed after each payment. You can also download past invoices from the Billing section.
We’ll notify you and retry the payment. If payment continues to fail, your subscription may be downgraded to Free after a grace period.
No. Subscription billing pays for your Soundcheck plan. Gig payouts are member payments tied to a specific gig’s performance fees.Organization owners manage subscription billing from Settings → Billing. Owners and admins with payment access manage gig payout funding methods from Organization details → Payments.
Members receive the full performance fee shown on the gig.Card-funded payouts show the configured platform fee before you confirm payment, and the organization absorbs that card-funded fee. ACH-funded payouts are free to the organization because Soundcheck absorbs ACH fees.
A payout funding method is the saved bank account, card, or supported Stripe payment method used to fund member payouts. It does not change the organization’s subscription billing payment method.

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Cancellation

Yes. Monthly plans cancel with no commitment. Annual plans continue through the paid term.
No. Canceling downgrades you to the Free plan, and all your data is preserved. Premium features become read-only.
Monthly subscriptions are non-refundable. For annual plans, contact support within 14 days of purchase for refund eligibility.