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What is Soundcheck?

Soundcheck is a live event operations platform for production companies, entertainment agencies, and bands. It helps production companies coordinate crews, equipment, venue details, and show schedules, from load-in through load-out. Organizations use gig records to bring together staffing (invitations, crew offers, and open shifts), a minute-by-minute run of show, setlists, a CRM pipeline for leads and clients, and finances and payouts. It connects to QuickBooks Online for accounting sync, Luma for event import, and Brex Travel for flight import, and records each gig’s flights, hotel stays and ground transportation. Integrations with Slack, Google Drive, Dropbox, HubSpot, and Flex are planned and not yet generally available. A separate MCP integration lets AI assistants read and act on authorized Soundcheck data in plain language.

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Who is it for?

Soundcheck supports staffing your organization’s roster. It is not a public marketplace for finding an unknown pool of workers.

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How does Soundcheck handle venue logistics?

Save reusable production contacts, stage specifications, house equipment, and access instructions on the venue. A gig can override load-in, load-out, dock, elevator, parking, and access code for that event. Clearing a value override restores the venue default; show notes are managed separately. Stage specifications and house equipment remain venue facts. Crew can read gig load-in/access information and show notes. Full venue contacts and specifications follow role permissions. See the venue-logistics workflow for an example and Venues for the reference.

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How do staffing and availability work?

  • Create a gig, define positions and work windows, choose crew, and send invitations.
  • Reusable call lists save a preferred order of people for a position. Confirm actual availability and responses for each show.
  • Crew availability, availability requests, and crew offers are crew staffing, which is replacing invitations. It is on the Team plan and above. An availability response is separate from accepting paid work.
  • An open shift sends one shift to a pool of eligible crew; the first people to accept fill it, and later responders land on a standby list.
  • Invitations and offers arrive in Mailbox. Sending a request does not guarantee acceptance or fill a seat by itself.
  • Review warnings and outstanding responses before considering the show staffed.
Start with How to staff a gig or Crew availability.

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How does the CRM and offerings catalog work?

Every plan can track leads and venues through a pipeline; access depends on role, not plan. Organizations on Team plan and above can also add customers, sponsors, and inventory. See Lead tracking.
Early access: the offerings catalog and public storefront are rolling out gradually. Contact info@soundchecklive.io if you’d like them turned on for your organization.
Where enabled, an offerings catalog lists what an organization sells with pricing, and a public storefront page lets a prospective client get an instant estimate and submit an inquiry that creates a lead, with a draft quote when they chose priced items. See Offerings and Offering storefront.

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Are CheckAI, Chat, and E-sign available to everyone?

No. CheckAI beta and Chat beta are Private Preview, available only to the existing beta tester group. Signing up, choosing a paid plan, upgrading, contacting support, or viewing a public demo does not grant access. E-sign agreements are separate from Private Preview and available on every plan. Each native Soundcheck agreement has one musician or client recipient, who reviews the terms, enters their name, draws a signature, and consents inside Soundcheck. Organizations can create 5 agreements per calendar month on Starter, 25 on Pro, 100 on Team, and unlimited agreements on Enterprise. Ordinary file attachments are separate from e-sign agreements and CheckAI extraction. Attaching a PDF does not send it for signature or grant CheckAI preview access.

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Can an external AI assistant connect through MCP?

Soundcheck has a separate Model Context Protocol integration. The customer connection URLs are:
  • Member MCP: https://mcp.soundchecklive.io/mcp, with OAuth and the signed-in account’s permissions.
  • Public MCP: https://mcp.soundchecklive.io/public/mcp, for anonymous public tools. Its primary capability is quote_event: send a loose live-event description and get back a structured, synthetic-labeled estimate range, with a breakdown, assumptions, confidence, missing information, and pricing evidence. It does not expose private rosters or provide public gig search.
Connecting an external assistant does not grant CheckAI or Chat Private Preview access. The generated MCP capability catalog provides crawler-readable tool, resource, and prompt names for the source release. Client connection requirements and directory availability are described in MCP discovery and connection options.

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What platforms and plans are supported?

Soundcheck has a web app and iOS and Android apps. They share an account and data, with different planning and admin tools on each platform. See Mobile overview before assuming a web workflow has mobile parity. Organizations have their own gigs, rosters, clients, and settings. Owners, admins, coordinators, and members have different permissions. Plan comparison explains feature and seat limits; Billing FAQ explains where to review the current checkout and subscription terms. Plan eligibility does not override the Private Preview policy. CSV exports from other systems can be loaded through Imports. There is no native Planning Center, Back On Stage, or Master Tour connection; follow the relevant export-and-import guide.