What Soundcheck is
What is Soundcheck?
What is Soundcheck?
Soundcheck is a live-events management platform for production companies, entertainment agencies, bands, musicians, and venues. It helps you manage gigs, coordinate crews, build setlists, and pay everyone in one place. A full CRM booking pipeline (leads, customers, sponsors, inventory) is available on Team and Enterprise plans, not Starter or Pro. The venue directory is on every plan. See the platform tour.
Is there a free plan?
Is there a free plan?
No. Starter, Pro, and Team each come with a 14-day free trial, and Enterprise is custom. Compare plans.
Can I join the CheckAI or Chat beta by signing up?
Can I join the CheckAI or Chat beta by signing up?
No. CheckAI beta and Chat beta are in Private Preview, available only to the existing beta tester group. Signing up, choosing a paid plan, upgrading, contacting support, or viewing a public demo does not grant access. You can still use the standard features included in your organization’s plan.
Can I use Soundcheck on my phone?
Can I use Soundcheck on my phone?
Yes. Soundcheck has mobile apps for iOS and Android, plus a responsive web interface that works on any device. The tab bar shows Gigs, Inbox, and You. Some organizations move Inbox to the top of the Gigs screen.
Account creation
How do I create an account?
How do I create an account?
Visit app.soundchecklive.io and tap Sign up. On web the wizard has three steps: Your org (work email or website, so Soundcheck can look up your company, then your organization name and optional logo), What you do (business type, with Production company preselected), and Create account (email or phone with a password, Google, Apple, or AgentID). The mobile app asks the same questions over four steps. Sign-up always creates an organization. Positions, a starter Run of Show, and sample gig templates are seeded from your business type and you can refine them later. There is no plan picker or teammate-invite step in the wizard. See Signup and organization setup.
What's the difference between a personal and organization account?
What's the difference between a personal and organization account?
Soundcheck is organization-centric. Sign-up always creates an org workspace, even for freelancers and solo acts (name your band, DJ brand, or production company as the org). You can join multiple organizations as a member, and you can create additional orgs when you need separate workspaces. Invites and shared gigs, positions, and CRM live at the org level. There is no separate “personal-only” mode.
Finding your way around
What's on my Home page?
What's on my Home page?
Signing in lands you on Home, a personalized page rather than a one-size-fits-all dashboard. It greets you by name and shows your next show, the week ahead, what needs attention, and recent activity. In a new workspace, owners and admins also see a Set up your workspace checklist until they reach 80% or dismiss it.
Where did the Dashboard go?
Where did the Dashboard go?
The old Dashboard was retired in favor of the personalized Home page. Everything it showed (upcoming gigs, pending items, quick actions) now lives on Home, tailored to your role in the organization.
Where do invitations and requests land?
Where do invitations and requests land?
In My Mailbox at
/engagements. One place for gig invitations, crew offers, availability checks, and onboarding steps. Pending items rise to the top, and every notification email links straight back to the matching row. Org admins also use the org-wide Mailbox sidebar link at /org-engagements. See Mailbox.I just joined an organization. What should I do first?
I just joined an organization. What should I do first?
Check My Mailbox for onboarding steps and any pending invitations, then fill out your profile: photo, contact info, and the positions you can fill. If you’ll be paid through Soundcheck, complete payout setup from your profile so you’re payable from your first gig. See Your first 7 days.
Where's the Getting Started checklist?
Where's the Getting Started checklist?
Owners and admins see Set up your workspace at the bottom of the sidebar and on Home, with a percentage complete. It lists the areas that fit your business type (gigs, a sample gig, team, positions, gear, songs, venues, and more), and each area offers a starter pack, an import, or a manual start. See Set up your workspace.
What is the sample gig?
What is the sample gig?
A draft gig filled in for your business type, so you can see shifts, labor call, Run of Show, tasks, and contacts in use. It never sends anything and can’t be published. Open it with See a sample gig, then choose Remove sample or Duplicate as a real gig when you’re done.
How do I get help without leaving the app?
How do I get help without leaving the app?
Open the Help menu (the question-mark icon in the header). It has Ask a question (where available), Feedback, Docs, Changelog, Status, Download apps, and a What’s new list. Owners and admins open organization Settings from the gear icon next to it.
Joining an organization
How do I join an existing organization?
How do I join an existing organization?
You’ll need an invitation from an organization Owner or Admin. Once invited, you’ll receive an email with a link to accept and join. See Invitations.
How do I switch between organizations?
How do I switch between organizations?
Click the organization name in the navigation to see all organizations you belong to, then select the one you want to switch to.
I was invited but the organization says it's full
I was invited but the organization says it's full
Organizations have plan-based seat limits. If an admin’s invite was blocked at the cap, they’ll need to free up a seat or upgrade before you can join. See the billing FAQ.