Skip to main content
Questions about creating accounts, joining organizations, and finding your way around Soundcheck.

​
What Soundcheck is

Soundcheck is a live-events management platform for production companies, entertainment agencies, bands, musicians, and venues. It helps you manage gigs, coordinate crews, build setlists, and pay everyone in one place. A full CRM booking pipeline (leads, customers, venues, sponsors, inventory) is available on Team and Enterprise plans, not Free or Pro. See the platform tour.
Yes. The Free plan includes core features like gig management, setlists, and basic team coordination at no cost. Compare plans.
No. CheckAI beta, Chat beta, and E-sign beta are in Private Preview, available only to the existing beta tester group. Signing up, choosing a paid plan, upgrading, contacting support, or viewing a public demo does not grant access. You can still use the standard features included in your organization’s plan.
Yes. Soundcheck has mobile apps for iOS and Android, plus a responsive web interface that works on any device. The Gigs tab is always there. Mailbox may be hidden from the tab bar for some organizations. You (profile) stays when your profile is available. Other surfaces depend on what your organization has enabled.

​
Account creation

Visit app.soundchecklive.io and tap Sign up. The wizard walks you through three steps: Your org (name and optional logo), What you do (business type. Production company is preselected), and Create account (email + password, Google, or Apple). Sign-up always creates an organization. Positions are seeded from your business type and you can refine them later. There is no plan picker or teammate-invite step in the wizard. See Signup and organization setup.
Soundcheck is organization-centric. Sign-up always creates an org workspace, even for freelancers and solo acts (name your band, DJ brand, or production company as the org). You can join multiple organizations as a member, and you can create additional orgs when you need separate workspaces. Invites and shared gigs, positions, and CRM live at the org level. There is no separate “personal-only” mode.

​
Finding your way around

Signing in lands you on Home, a personalized page rather than a one-size-fits-all dashboard. It greets you by name, shows a Get started card while you’re setting things up, surfaces stat tiles and recent activity, and (for admins with finance access) a finances summary. As you complete setup, the getting-started card gives way to your day-to-day picture.
The old Dashboard was retired in favor of the personalized Home page. Everything it showed (upcoming gigs, pending items, quick actions) now lives on Home, tailored to your role in the organization.
In My Mailbox at /engagements. One place for gig invitations, crew offers, availability checks, and onboarding steps. Pending items rise to the top, and every notification email links straight back to the matching row. Org admins also use the org-wide Mailbox sidebar link at /org-engagements. See Mailbox.
Check My Mailbox for onboarding steps and any pending invitations, then fill out your profile: photo, contact info, and the positions you can fill. If you’ll be paid through Soundcheck, complete payout setup from your profile so you’re payable from your first gig. See Your first 7 days.

​
Joining an organization

You’ll need an invitation from an organization Owner or Admin. Once invited, you’ll receive an email with a link to accept and join. See Invitations.
Click the organization name in the navigation to see all organizations you belong to, then select the one you want to switch to.
Organizations have plan-based seat limits. If an admin’s invite was blocked at the cap, they’ll need to free up a seat or upgrade before you can join. See the billing FAQ.