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Common questions about inviting members, assigning positions, and coordinating your team.

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Inviting Members

Go to organization Settings → Members, click Invite Member, enter their email, select their role, and send the invitation.
Your organization is at its seat limit. Each plan caps organization membership, and the check counts current members plus the invites you’re sending — so a blocked invite means the batch would push you over. You’ll see exactly where you stand (e.g., “Pro plan is limited to N users. You currently have X.”). Free a seat, upgrade, or ask about a custom limit. See the billing FAQ.
Yes! Use External Contact when assigning to a gig. Enter their name and email — they’ll receive invitations via email and can respond without creating an account. External gig contacts don’t consume organization seats.
Organization invitations don’t expire. Gig invitations remain active until the gig date passes or until you revoke them.
Yes. Go to pending invitations, find the person, and click Resend. You can also revoke and create a new invitation.

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Assigning to Gigs

Open the gig, go to the Team section on the Details tab, add positions, then select members for each position. They’ll receive an invitation notification.
Yes. Invitations you line up on a roster start as drafts — the recipient sees nothing until you send. That lets you build out the whole team (or copy one from a template) and review it before anyone gets notified. Standby assignments are parked the same way until you promote them.
You’re notified of the decline, and the position shows as unfilled. If you set a backup assignee (call order 2+), they may be notified automatically.
Yes! A team member can hold multiple positions on the same gig (e.g., Lead Vocals and Guitar).
Open the gig, go to the Team section, find the assignment, and click Remove. They’ll be notified of the change.
An invitation asks a specific person to fill a specific position. A crew offer posts an open shift or job that one or more eligible people can accept. Both land in each recipient’s Mailbox, and both count toward the gig’s roster once accepted. See team building.

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Positions & Call Lists

Go to Teams → Positions and click + Add Position. Enter the position name and optional description.
No — positions are scoped to one organization. If you belong to several organizations, each keeps its own position catalog, and gigs only use positions from the organization they belong to. If you run similar operations in two organizations, define the positions in each.
Call lists are saved team configurations with priority ordering (call order) that you can apply to new gigs with one click. Define primary members and backups for each position. Available on Pro and Team plans.
Navigate to Teams → Call Lists, click + Create Call List, add positions, assign primary and backup members with call order, and save. Full guide
Call order determines who gets invited first for a position. If the primary declines, the next person in the order is automatically invited.

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Roles & Permissions

  • Owner: Full control including billing and deletion
  • Admin: Can manage gigs, teams, setlists, and members
  • Member: Can view assigned gigs and respond to invitations
There’s also a Gig Coordinator role for day-to-day gig operations without billing, payout, or member-administration access. Full details
Go to organization Settings → Members, find the person, click to edit, change their role, and save. Note: Only Owners can change Admin roles.
No, each organization has exactly one Owner. You can have multiple Admins with similar permissions, except for billing and ownership transfer.