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Invites, gig assignments, positions, call lists, and roles.

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Inviting members

Go to organization Settings → Staff. Use the inline Invite new staff panel (not a modal): enter their email, select their role, and send the invitation.
Your organization is at its seat limit. The check counts current members plus the invites you’re sending, so a blocked invite means the batch would push you over. You’ll see exactly where you stand (e.g., “Pro plan is limited to N users. You currently have X.”). Free a seat, upgrade, or ask about a custom limit. See the billing FAQ.
Yes. Use External Contact when assigning to a gig. Enter their name and email; they get invitations by email and can respond without a Soundcheck account. External gig contacts don’t consume organization seats.
Organization invitations don’t expire. Gig invitations remain active until the gig date passes or until you revoke them.
Yes. Go to pending invitations, find the person, and click Resend. You can also revoke and create a new invitation.

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Assigning to gigs

Open the gig, go to the Team section on the Details tab, add positions, then select members for each position. Finish Continue → Review & send invites → Save & Send to notify them.
Yes, inside Manage Team. Add positions and people, then finish with Continue → Review & send invites → Save & Send. Nothing reaches the crew until Save & Send.
You’re notified of the decline. If the gig has a configured standby backup, Soundcheck promotes the next invitation in call order and sends it. The primary has call order 0; backups are 1, 2, and higher. Check that the backup accepts before treating the position as filled. Without a backup, invite a replacement yourself.
Yes! A team member can hold multiple positions on the same gig (e.g., Lead Vocals and Guitar).
Open the gig, go to the Team section, find the assignment, and click Remove. They’ll be notified of the change.
An invitation asks a specific person to fill a specific position. A crew offer posts an open shift or job that one or more eligible people can accept. Both land in each recipient’s Mailbox, and both count toward the gig’s roster once accepted. See team building.

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Positions and call lists

Go to Settings → Positions (/settings/organization/positions) and click Add position. Enter the position name and optional description. The Teams page is for roster templates (+ New template), not the position catalog.
No. Positions are scoped to one organization. If you belong to several organizations, each keeps its own position catalog, and gigs only use positions from the organization they belong to. If you run similar operations in two organizations, define the positions in each.
Call lists are saved rosters with call order (primary plus backups) that you apply to a gig in one click. Pro and above. There is no separate Call Lists page; apply a saved Team from Manage Team on the gig. Manual team building on gigs works on Free; saved team presets do not.
There is no Call Lists tab or + Create Call List in the current web app. Build a lineup on a gig in Manage Team, then save it as a Team preset when that option is available, or reuse an existing saved Team from Manage Team on the next gig. Full guide
Call order determines who gets invited first for a position. Once the gig’s invitations are sent, a decline advances the next configured backup. The backup still needs to accept. Saving a Team preset alone does not send invitations.

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Roles and permissions

  • Owner: Full control including billing and deletion
  • Admin: Can manage gigs, teams, setlists, and members
  • Member: Can view assigned gigs and respond to invitations
There’s also a Gig Coordinator role for day-to-day gig operations without billing, payout, or member-administration access. Full details
Go to organization Settings → Staff, find the person, click to edit, change their role, and save. Note: Only Owners can change Admin roles.
No, each organization has exactly one Owner. You can have multiple Admins with similar permissions, except for billing and ownership transfer.