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Invites, gig assignments, positions, call lists, and roles.

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Inviting members

Choose Invite in the header, or go to Settings → People → Staff and choose Invite. Enter their first name, last name, and an email or phone number, select their role, and send. Full guide
Your organization is at its seat limit. The check counts current members plus the invites you’re sending, so a blocked invite means the batch would push you over. You’ll see exactly where you stand (e.g., “Pro plan is limited to N users. You currently have X.”). Free a seat, upgrade, or ask about a custom limit. See the billing FAQ.
Yes. Under Crew on a gig’s People tab, add someone without an account to a shift: they get a link by email (and by text if they agreed) and accept or decline without signing up. If your organization still uses gig invitations, choose Invite via email in Manage Team instead. For a guest who only needs gig details and an RSVP, add them under One-off guests. See Invitations.
Organization invitation links can expire. If someone’s link stopped working, send a fresh one. Gig invitations remain active until the gig date passes or until you revoke them.
Yes. On the Staff page, open the pending invitation’s row menu and choose Resend invite. Soundcheck revokes the old link and sends a new one.

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Assigning to gigs

Open the gig, go to the People tab and choose Crew. Add positions, then add people to each shift and send their offers. See Staffing and shifts. If your organization still uses gig invitations, open Manage Team, select members for each position, and finish Continue → Review & send invites → Save & Send to notify them. On a draft gig the button reads Save, and they’re notified when you publish the gig.
Yes, inside Manage Team. Add positions and people, then finish with Continue → Review & send invites → Save & Send. Nothing reaches the crew until you send. On a draft gig that happens when you publish it.
You’re notified of the decline. If the gig has a configured standby backup, Soundcheck promotes the next invitation in call order and sends it. The primary has call order 0; backups are 1, 2, and higher. Check that the backup accepts before treating the position as filled. Without a backup, invite a replacement yourself.
Yes! A team member can hold multiple positions on the same gig (e.g., Lead Vocals and Guitar).
Open the gig, choose Crew on the People tab, find the assignment, and click Remove. They’ll be notified of the change.
An invitation asks a specific person to fill a specific position. A crew offer posts an open shift or job that one or more eligible people can accept. Both land in each recipient’s Mailbox, and both count toward the gig’s roster once accepted. See team building.

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Positions and call lists

Go to Settings → People → Positions and open Add positions. Pick from the built-in list, or create a custom position with a name, an optional short code, and a section. Choose Save Changes. The Teams page is for roster templates (+ New template), not the position catalog.
No. Each position belongs to one organization. If you belong to several organizations, each keeps its own position catalog, and gigs only use positions from the organization they belong to. If you run similar operations in two organizations, set up the positions in each.
Call lists are saved rosters with call order (primary plus backups) that you apply to a gig in one click. Pro and above. There is no separate Call Lists page; use Use a team under Crew on the gig’s People tab, or apply a saved Team from Manage Team if your organization still uses gig invitations. Manual team building on gigs works on every plan.
There is no Call Lists tab or + Create Call List in the current web app. Owners, admins, and Finance members create one with + New template on the Teams tab or page. You can also choose Save as team under Crew on a gig’s People tab to save the lineup you built. Full guide
Call order determines who gets invited first for a position. Once the gig’s invitations are sent, a decline advances the next configured backup. The backup still needs to accept. Saving a Team preset alone does not send invitations.

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Roles and permissions

  • Owner: Full control including billing and deletion
  • Admin: Can manage gigs, teams, setlists, and members
  • Member: Can view assigned gigs and respond to invitations
There’s also a Finance role for someone who handles the money but not the gigs, and a Gig Coordinator role for day-to-day gig operations without billing, payout, or member-administration access. Full details
Go to Settings → People → Staff, find the person, and pick the new role. Changes take effect immediately. Note: Only the Owner can grant Admin or Finance.
No, each organization has exactly one Owner. You can have multiple Admins with similar permissions, except for billing and ownership transfer.