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Common questions about creating, managing, and organizing performances.

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Creating

Open Gigs and click + Create Gig. Enter the event details, save, then build the team, run of show, and attachments from the gig page. Full guide. For the fastest path, see Quick 5-minute gig setup.
No. A gig only needs a name, a date, and an event type. Location is optional, so you can hold a tentative date before the venue is confirmed and fill it in later.
Yes. Set an optional end date for multi-day runs (festival, conference, residency). Leave it empty for a single-day event; clear it later to switch back. An overnight show that crosses midnight stays single-day: use Past midnight (next day) when out time is earlier than start, including for a next-morning window.
Yes. Open any gig, click the actions menu (three dots), and select Duplicate Gig. Modify the details for your new event and save. See Templates and duplication.
Yes. Use the Imports wizard: Parse → Map → Preview → Commit. Dozens of gigs in one pass. For the full migration recipe, see Importing your season.

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Editing & day-of

You can edit dates while preparing a gig. Once crew shifts are sent, moving the whole gig to different dates is restricted; cancel the affected shifts or create a new gig. Adding or removing days has a separate review flow. See How shifts work before changing a staffed event.
The timeline is being retired in favor of Run of show, a detailed rundown with timed items, songs, instructions, notes, attachments, and PDF export. Until your organization switches, the gig’s Details tab can show both as separate sections. Once an owner or admin switches the organization to Run of Show, every gig’s timeline is copied into its run of show and the Timeline section goes away. See Switching from the timeline.
Yes. Open the run of show and choose Export. You get a PDF with quick views (All Items, Songs Only, Titles Only), a field picker (times, instructions, notes, attachments), and formatting controls with a live preview. See Run of show.
Yes. Upload agreements, stage plots, riders, or other documents from the gig’s Details → Attachments section. See gig attachments. Attaching an agreement stores a file; it does not send it for signature. E-sign and CheckAI file ingestion are Private Preview, available only to the existing beta tester group. Signup, paid plans, upgrades, support contact, and public demos do not grant access.
Open the gig on the mobile app. The setlist caches after you open it once, so it still loads when reception drops. See Mobile offline and sync.
The Gigs page shows your events, and the calendar provides a monthly overview. Your personalized Home page also surfaces what’s coming up next when you sign in.
Chat is Private Preview, available only to the existing beta tester group. The current web experience supports named text group chats within a gig, with selected participants and authorized manager oversight. Signup, paid plans, upgrades, support contact, and public demos do not grant access.

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Tours

A tour is a folder on the Gigs page that groups related gigs: a routing, festival season, or residency. Expanding it shows every gig in the run plus a financial roll-up (Revenue, Payouts, Net). See Tours.
Use Add existing gigs on the tour folder to multi-select gigs you already created, or New gig in tour to create one attached from the start. Remove a gig anytime; it goes back to the ungrouped list unchanged.
Deleting a tour only removes the folder. Gigs inside are detached and return to your regular list with their data intact.
Tours are rolling out per organization. If you don’t see the Tours section at the top of your Gigs page, contact support to enable it.

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Closing out

A gig moves Draft → Active → Completed → Settled. Cancelled and Archived sit outside that cycle as terminal states. The status picker is in the gig header. See the event lifecycle.
Two gates can block settlement:
  1. Payouts: every crew payable must be settled first. If money is still processing, you’ll see “Settle all payouts in Finances first.” Handle payouts from the gig’s Finances tab (Pro and above). See payments.
  2. Close-out checklist: if your org enforces close-out gates, incomplete blocking steps (signed contract, received payment, etc.) lock Settle. You’ll see “Complete N close-out steps first.” When enforcement is off, money rows may still appear with a padlock as tracked, not blocking.
See post-event closeout for the full picture, or the closeout and payouts workflow for the end-to-end recipe.
A six-step checklist on the gig’s Closeout tab: contract signed, quote approved, deposit received, invoice sent, payment received, feedback logged. It tracks client paperwork and invoice steps, not crew payouts (those live on Finances, Pro and above). Money rows may show a padlock as tracked, not blocking when enforcement does not block settling. By default it’s tracking-only. With Enforce close-out gates on (organization settings), incomplete blocking steps lock Settle and Archive. Enforcement applies only to gigs created after you turn it on; older gigs keep working as before.
Yes. Owners and admins can use Override & settle with a logged reason. Payout settlement is still required; the override skips the checklist, not the money.
Cancelled means the show was called off. The gig stays in your records as never having happened. Cancelling is not blocked by the close-out checklist.Archived is a legacy filing state on older gigs. Current gigs finish as Settled or Cancelled; archiving is no longer part of the standard flow.
Open the gig’s status menu and choose Cancel gig. Soundcheck shows what the cancellation affects before you confirm. Cancelling cannot be undone. Only Draft and Active gigs can be cancelled; Completed or Settled gigs already happened, so cancel is not offered.
They receive a notification that the gig was cancelled. Any associated payouts that have not yet been initiated are stopped.