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By default, Soundcheck emails (invitations, offers, reminders, client messages) go out from a Soundcheck address. Verifying a sending domain lets Soundcheck send with your organization’s own address instead, so recipients see you rather than us.
Once a verified domain has a From address, organization correspondence uses that address while the feature and plan entitlement are active. Replies go back to that mailbox, except on emails to clients (portal invitations, assigned forms and agreements), where replies go to your organization’s contact email. Soundcheck uses its platform address when no eligible sending identity is available.
Email sending domains are available on Pro and above, and an organization owner or admin sets them up. You will need access to your domain’s DNS settings to finish verification.

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Where to find it

Go to Settings → Workspace → Email. When branding is also on for your organization, the row is called Branding & email, with a tab for each page.

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Your domain

The Your domain card is the one place to add a domain. Type the bare domain (acme.com, not https://acme.com or bookings@acme.com) and select Add domain. Soundcheck adds it as your sending domain and shows the DNS records to add (see below). Each domain in the list shows whether team sign-up is on and whether Soundcheck sends from it.

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Send email from your domain

Each organization has one sending domain. To switch to a different domain, remove the current one first.
1

Choose the domain

Add the domain in Your domain. If it is already listed there for team sign-up, select Send email from this domain on its row instead.
2

Copy the DNS records

Soundcheck shows three CNAME records: one mail record and two DKIM records. Each row has a Type, a Host, and a Value, with a copy button on the host and the value.
3

Add the records at your DNS provider

Create each record exactly as shown at whoever hosts your DNS, for example Cloudflare, GoDaddy, Namecheap, or Google Domains. Do not change the host or value.
4

Re-check

Come back to the Email page and select Re-check DNS. DNS changes can take up to 48 hours to reach us, so it is normal for the first check to come back short.

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Send the records to whoever manages your DNS

If someone else edits your company’s DNS, use the buttons above the DNS records table instead of copying each row:
  • Email to IT: enter Their email, add a Message (optional) of up to 1,000 characters, and select Send records. Soundcheck emails every record with setup notes. Replies to that email come to you.
  • Copy all records: copies the same instructions to your clipboard, so you can paste them into a chat message or a ticket.
The instructions list each record’s full host and value, plus a short host for DNS providers that add your domain to the host automatically. Records already in place are marked, and notes cover Cloudflare proxying and the 48-hour wait for DNS changes. You can send up to 5 emails an hour, and your organization up to 10.

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Reading the status

Each domain also shows when it was last checked, or when it was verified. Once verified, the domain is also marked as a verified team domain for member sign-up, so you do not have to prove ownership a second time.

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Team sign-up

People who sign up with an email at one of your verified domains can ask to join your organization, and an admin approves each request on the Staff page, within your plan’s seats. Turn joining on or off, or remove a domain from sign-up, on its row in the Your domain card.

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Set your From address

Once a domain is verified, choose the address emails should come from:
  • From address: the part before the @, such as bookings or hello. Soundcheck shows the full address as you type.
  • Display name: the name recipients see, such as Acme Events. Leave it blank to send with just the address.
Select Save From address. You can change either field at any time.

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Send a test email

With a From address saved, Send test email sends a single message to your own Soundcheck account email. It is the quickest way to see how the address and display name look in a real inbox, and to confirm your domain is not landing in spam. The button stays disabled until a From address is saved.

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Remove a domain

Remove domain stops Soundcheck sending from that domain and removes its authentication with our email provider. Afterwards you can delete the DNS records at your provider. You can add the same domain again later, which issues a fresh set of records.

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Good to know

  • A domain can be active for one Soundcheck organization at a time. If someone else has already verified it, adding it again is refused.
  • Soundcheck keeps sending from its own address while you are mid-setup: nothing breaks if a domain is pending or fails verification.
  • Verification is checked when you select Re-check DNS. If you change your DNS later, re-check to confirm the domain is still good.

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Forward confirmations for review

When forwarding is enabled for your organization, this page also shows a Forward confirmations card with a receiving address, a Copy address button, and an Open Inbox link. Forward travel, hotel, and venue confirmations to that address; admins and managers review what Soundcheck extracted before anything is added to a gig. The same card also appears on your personal Settings page and on the Inbox itself. Use the receiving address shown in the card even when your organization has a verified sending domain. Domain verification sets up branded sending; it does not move your existing mailbox or its replies to Soundcheck. Forwarding is available independently of the branded-sending plan gate.

Forwarded confirmations

Reviewing and importing what lands in your Inbox.

Compare plans

See which tier includes branded email sending.