> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundchecklive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Email sending domains

> Authenticate a domain your organization owns so Soundcheck can send email as you. Available on Pro and above.

By default, Soundcheck emails — invitations, offers, reminders, client messages — go out from a Soundcheck address. Verifying a sending domain lets Soundcheck send with your organization's own address instead, so recipients see you rather than us.

<Note>
  Today a verified domain is used for the test email you send from this page. Invitations, crew offers, and other transactional emails will switch to your verified From address in an upcoming release; until then they keep going out from Soundcheck's address.
</Note>

<Info>
  Email sending domains are available on **Pro and above**, and an organization owner or admin sets them up. You will need access to your domain's DNS settings to finish verification.
</Info>

## Where to find it

Go to **Settings → Organization → Email** (under **Comms & intake**).

## Add a domain

<Steps>
  <Step title="Enter the domain you send from">
    Type the bare domain — `acme.com`, not `https://acme.com` or `bookings@acme.com`. Use a domain your organization owns.
  </Step>

  <Step title="Copy the DNS records">
    Soundcheck shows three CNAME records: one mail record and two DKIM records. Each row has a **Type**, a **Host**, and a **Value**, with a copy button on the host and the value.
  </Step>

  <Step title="Add the records at your DNS provider">
    Create each record exactly as shown at whoever hosts your DNS — for example Cloudflare, GoDaddy, Namecheap, or Google Domains. Do not change the host or value.
  </Step>

  <Step title="Re-check">
    Come back to the Email page and select **Re-check DNS**. DNS changes can take up to 48 hours to reach us, so it is normal for the first check to come back short.
  </Step>
</Steps>

## Reading the status

| Status            | What it means                                                                                      |
| ----------------- | -------------------------------------------------------------------------------------------------- |
| **Awaiting DNS**  | The records exist in Soundcheck, but we have not seen them in your DNS yet. Add them and re-check. |
| **Verified**      | Every record is in place. Soundcheck can send from this domain.                                    |
| **Action needed** | At least one record is missing or does not match. The page names the records that failed and why.  |

Each domain also shows when it was last checked, or when it was verified.

## Set your From address

Once a domain is verified, choose the address emails should come from:

* **From address** — the part before the `@`, such as `bookings` or `hello`. Soundcheck shows the full address as you type.
* **Display name** — the name recipients see, such as `Acme Events`. Leave it blank to send with just the address.

Select **Save From address**. You can change either field at any time.

## Send a test email

With a From address saved, **Send test email** sends a single message to your own Soundcheck account email. It is the quickest way to see how the address and display name look in a real inbox — and to confirm your domain is not landing in spam.

The button stays disabled until a From address is saved.

## Remove a domain

**Remove domain** stops Soundcheck sending from that domain and removes its authentication with our email provider. Afterwards you can delete the DNS records at your provider. You can add the same domain again later, which issues a fresh set of records.

## Good to know

* A domain can be active for **one Soundcheck organization at a time**. If someone else has already verified it, adding it again is refused.
* Soundcheck keeps sending from its own address while you are mid-setup — nothing breaks if a domain is pending or fails verification.
* Verification is checked when you select **Re-check DNS**. If you change your DNS later, re-check to confirm the domain is still good.

## Related

<CardGroup cols={2}>
  <Card title="White-label contract branding" icon="palette" href="/features/contracts/white-label-branding">
    Apply your identity to the client signing experience.
  </Card>

  <Card title="Compare plans" icon="credit-card" href="/subscriptions/feature-comparison">
    See which tier includes branded email sending.
  </Card>
</CardGroup>