> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundchecklive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Coming from another system

> Move roster, songs, and gigs from Planning Center, Back On Stage, Master Tour, Stagera, or LASSO via CSV. No native connector

You bring a **spreadsheet** in. You cannot ingest Planning Center plans, Back On Stage setlists, or Master Tour tour books as files. There is **no** native connector for any of these products. Import CSV, XLSX, TSV, or TXT through **Organization → Imports** only. The importer does **not** unpack ZIP archives.

Every source uses the same route: get a CSV (or XLSX / TSV / TXT), open **Organization → Imports**. **Drop or paste first** on the empty state, review the detected target(s), **map columns**, preview, then commit. Don't lead with an older pick-target-first wizard. There is no source-specific mapper (no Planning Center / PCO / CCLI product path in the importer). There are **no** in-product "Coming from X" cards.

**Who can import (web UI):** organization **owner or admin** on the active org, and the `data-import` feature flag must be on. If **Imports** is missing under **Organization**, ask your contact to enable the flag. There is no Google Sheets connector. Export the sheet, then upload or paste. 

<Note>
  Live chrome is **Organization → Imports**. `/assets?tab=imports` is a route alias to the same Imports page (not an Assets tab in the sidebar). `/imports` redirects only.
</Note>

## Operator checklist

1. **Export** CSV / XLSX / TSV / TXT from your current tools. If you keep a season folder or ZIP for yourself, **extract it first** and upload the supported files individually. Avoid PDF / Word as the primary source.
2. Prefer columns that match live wizard targets: **Crew**, **Venues**, **Clients**, **Songs**, **Setlists**, **Events**, **Leads**, **Inventory**. Keep extra columns. You can ignore them in mapping.
3. Open **Organization → Imports**, drop or paste files, review detected targets, map columns, preview, then commit. Do not rely on an older "pick a target first" wizard as the primary path.
4. After commit: open **Gigs**, have people accept invitations, spot-check venues / clients / Show Prep. Use product ops / Playbooks for department structure. Do **not** expect that in the import file.
5. Re-import the same file once (expect **0 new** rows).

Import **lists before gigs**: **Crew → Venues → Clients → Songs → Setlists → Events** (Inventory and Leads when you need them).

Deepened migration guides (export steps, zip layout, traps, screenshot Tips):

<CardGroup cols={1}>
  <Card title="Planning Center" icon="church" href="/features/imports/coming-from-planning-center">
    Churches and houses of worship. Services People (worship team only), date-windowed song reports, season folder of CSVs. Detailed guide: export traps, field map, FAQ, first-week checklist.
  </Card>

  <Card title="Back On Stage" icon="guitar" href="/features/imports/coming-from-back-on-stage">
    Bands and bookings. Academy/help Frames only; Make a Copy templates; Load-in / SoundCheck / Doors → schedule\_items; hospitality → metadata. Detailed guide: verified headers, field map, FAQ, first-week checklist.&#x20;
  </Card>

  <Card title="Master Tour / Eventric" icon="bus" href="/features/imports/coming-from-master-tour">
    Touring. Download Master Tour 3 desktop; Gear → Export Personnel for crew; Tour Details via Eventric help until Mac/Windows (Linux has no File menu).
  </Card>

  <Card title="Stagera" icon="warehouse" href="/features/imports/coming-from-stagera">
    AV / production houses. Crew + Jobs CSV shapes, warehouse inventory XLSX, OpenAPI dump as customer export aid only (not a Soundcheck connector).&#x20;
  </Card>

  <Card title="LASSO / Shoflo" icon="clipboard-list" href="/features/imports/coming-from-lasso">
    Labor / ops + rundowns. Shoflo Default Rundown CSV detailed; LASSO ops via customer CSV / Zapier / swagger field names (no fixed public CSV dictionary).
  </Card>
</CardGroup>

### Watchlist / BYO only

**ShowOps.AI** and **Umbrella** (umbrella.live) have **no public export schema** captured yet (blocked-no-dump). Bring your own season spreadsheet with Soundcheck-native headers; do not invent competitor column tables. Disambiguate ShowOps ≠ showops.co.&#x20;

Season spreadsheet recipe: [Importing your season](/faq/workflows/importing-your-season). Pack clear sheets in load order (**Crew → Venues → Clients → Songs → Setlists → Events**), include a short README with source product and export date, then **extract** any ZIP and drop the individual CSV / XLSX files on **Organization → Imports**. A Soundcheck **workspace UEF zip** is a different path: restore that from **Organization → Data**, not by dropping the archive on Imports.

## Shared import path

1. Sign in as an organization **owner or admin** and select the org you are loading.
2. Confirm you see **Organization → Imports**. If not, enable `data-import`.&#x20;
3. Prefer the in-app **template** for the target when you need a known-good column set.
4. Import **lists before gigs**. Canonical load order in the product is **Crew → Venues → Clients → Songs → Setlists → Events** (Inventory and Leads when you need them). Each coming-from page lists the practical order for that source.
5. After commit: open **Gigs**, have people accept invitations, spot-check venues / clients / Show Prep, then re-import the same file once (expect **0 new** rows).

Partial commit (some rows written when others fail) is shipping via PR **1446** on DEV. Hedge production: until your environment shows it, one bad row can still block the whole file.

### Mapping traps (every source)

These traps apply across Planning Center, Back On Stage, Master Tour, Stagera, and LASSO / Shoflo. Source pages call out product-specific gotchas and point back here.

* Picker label for roster rows is **Crew** (internal type `MEMBER`). Prose may still say crew, roster, or worship team.
* **Email is hard-required** on Crew today (you cannot Don't-import it). Dedup is **email**. There is **no** member `external_id` column in the spreadsheet wizard. Phone-only Crew rows **fail**.
* Email heuristics bind only `email`, `e-mail`, `email address`, not Planning Center `Home Email` / `Work Email` / `Other Email`. Map explicitly.
* Phone heuristics bind `phone`, `phone number`, `mobile`, `cell`, **not** `Mobile Phone Number`.
* Song artist heuristics: `artist`, `performer`, `band`, `composer`, `by`, **not** Planning Center `Author`. Same title + empty artist **collapses**. The spreadsheet Songs target has **no live CCLI** or song `external_id` column.
* Accepted uploads: `.xlsx` / `.csv` / `.tsv` / `.txt` only. **ICS / webcal is rejected** (Planning Center Services calendar is webcal; Stagera can emit ICS; both bounce here).
* Eventric only names **Dates**, **Venues**, **Cities**, and **Promoters** for Tour Details. Do not invent further Tour Details columns. Do not invent LASSO ops CSV dictionaries or ShowOps / Umbrella Program / Signal / Hold tables. Do not promise CCLI numbers, charts, plan order, rundown `schedule_items` via the CSV wizard alone, pack lists, or Back On Stage booked-roles coming across.

Practice files under `docs/sample-imports/` use **sample-import headers**, not native competitor exports. Operators must **map**. A native export does not drop in unchanged.

Full wizard detail: [Operator data imports](/features/imports/overview). Season recipe: [Importing your season](/faq/workflows/importing-your-season). Partner / AI shape: [Universal Event Format](/features/imports/universal-event-format) (not the same as spreadsheet mapping).

<Note>
  Back On Stage visuals on the Coming-from page are **academy/help** Frames (not live BOS product UI). Master Tour Frames are product UI (portal download, desktop login, dashboard, Personnel save). Planning Center includes a signup **SMS / one-time verification** Frame, not an in-org product shot. Stagera / LASSO / Shoflo pages use screenshot Tip placeholders until product Frames ship. Do not treat BOS Google template URLs as public.
</Note>