> ## Documentation Index
> Fetch the complete documentation index at: https://docs.soundchecklive.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Gig payments

> Pay crew from a gig by direct deposit (ACH) or card — connect and verify a bank account with micro-deposits, then send and track payouts from the Finances tab.

Gig payments turn the fees on a gig's roster into trackable **payouts** to your crew. You fund payouts from your organization's connected accounts, send them from the gig's **Finances** tab, and Soundcheck keeps the payment history tied to the gig. Crew are always paid the **full** performance fee.

<Info>
  Payments features are enabled per organization. **Direct Deposit (ACH)** payouts require the **bank accounts** feature; **card-funded** payouts require the **gig payments** feature. If you don't see payout actions, [contact support](mailto:support@soundcheck.live).
</Info>

## How money flows through a gig

<Steps>
  <Step title="Fees are set when you staff">
    Performance fees on accepted [invitations and crew offers](/features/gigs/team-building) become payable items on the gig.
  </Step>

  <Step title="Review payables in Finances">
    Open the gig's **Finances** tab to see each crew member's payout row — name, position, outstanding amount, and status.
  </Step>

  <Step title="Send the payout">
    Pay a row (or **Mark all paid** in bulk), choosing a payment method and confirming.
  </Step>

  <Step title="Track to settled">
    Soundcheck tracks each payout to completion and updates the gig's payment history. Once every payout clears, the gig can be [settled](/features/gigs/closeout).
  </Step>
</Steps>

## Two payout methods

| Method                   | Funded from                                       | Platform fee                          | Arrival                     |
| ------------------------ | ------------------------------------------------- | ------------------------------------- | --------------------------- |
| **Direct Deposit (ACH)** | Your org's connected **bank account**             | Free — Soundcheck absorbs the ACH fee | Typically 2–3 business days |
| **Card**                 | Your org's **payout funding** method (via Stripe) | Configured platform fee %             | Per Stripe                  |

<Tip>
  Direct-deposit payouts are free to your organization — Soundcheck covers the ACH fee, and members are paid in full. Card-funded payouts show the platform fee in the confirmation summary before you send.
</Tip>

Manual methods (cash, or paid outside Soundcheck) are also available — they simply record that the member was paid, without moving money through Soundcheck.

## Connecting and verifying a bank account (Direct Deposit)

Direct Deposit pays from a bank account your organization connects, into each member's own bank account. Bank accounts come in two scopes:

* **Organization source accounts** — the accounts you pay *from*. An owner manages these in **Settings → Organization → Payments**, under **Bank Accounts** ("Add and manage bank accounts used for member payouts").
* **Member payout accounts** — the accounts each person is paid *into*. Members add their own in **Profile → Payments** ("Add and manage the bank accounts where you receive payouts"). These are personal to the member, not shared with the org.

### Add an account

<Steps>
  <Step title="Enter the account details">
    Provide the account holder name, account type (**Checking** or **Savings**), an optional nickname, the **routing number** (9 digits), and the **account number**.
  </Step>

  <Step title="Set a default">
    Mark it as the default payout account. Your first account is set as default automatically.
  </Step>
</Steps>

A newly added account starts as **Pending** and must be verified before it's used for real payouts.

### Verify with micro-deposits

<Steps>
  <Step title="Wait for the deposits">
    Soundcheck sends two small **micro-deposits** to the account. They typically arrive in **1–3 business days**.
  </Step>

  <Step title="Validate the amounts">
    On the Pending account, choose **Validate Deposit**. In the **Validate Micro Deposit** dialog, enter the **two amounts** exactly as they appear on your statement, then submit.
  </Step>

  <Step title="Account becomes Verified">
    Once the amounts match, the account's badge flips to **Verified**.
  </Step>
</Steps>

Each account row carries a **verification badge** so you always know where it stands:

| Badge          | Meaning                                                        |
| -------------- | -------------------------------------------------------------- |
| **Verified**   | Confirmed and ready to use for payouts.                        |
| **Pending**    | Micro-deposits are on the way, or amounts are being confirmed. |
| **Unverified** | Not yet verified.                                              |
| **Removed**    | The account was removed.                                       |

<Warning>
  A direct-deposit payout runs from a **verified** organization source account. Until your org has a connected, verified source account set as the default, Soundcheck will prompt you to *"Set a default payout account before payouts can be sent"* and the payout can't go out. Add and verify a bank account before your first direct-deposit run.
</Warning>

## Sending a payout

<Steps>
  <Step title="Open Finances and review rows">
    On the gig, open **Finances**. Each payable member shows their outstanding amount, invitation/payment status, and any eligibility note (e.g. the member hasn't added a bank account yet).
  </Step>

  <Step title="Choose who to pay">
    Pay a single row, or use **Mark all paid** to run everyone eligible at once. Rows that aren't ready are shown for context so you can fix them first.
  </Step>

  <Step title="Pick the method and confirm">
    Choose **Direct Deposit** or a card funding method. The confirmation summary reflects the method — card shows the platform fee; direct deposit is free. Confirm to submit.
  </Step>
</Steps>

<Note>
  A member can only be paid once they've **accepted** and, for direct deposit, **added a bank account** to receive into. Rows without member bank info read *"Member must add a bank account."*
</Note>

## Payout statuses

After a payout is submitted, Soundcheck keeps the gig's payment history in sync:

| Status         | Meaning                                                       |
| -------------- | ------------------------------------------------------------- |
| **Unpaid**     | Nothing submitted yet.                                        |
| **Processing** | Submitted; settlement is pending (2–3 business days for ACH). |
| **Paid**       | Settlement confirmed and recorded.                            |
| **Failed**     | The payout failed — review the reason and retry once fixed.   |
| **Voided**     | The payout record was cancelled and shouldn't be paid.        |

<Note>
  Partial payments are supported for manual methods only — direct deposit and card payouts send the full amount.
</Note>

## Crew offer payouts

Accepted [crew offers](/features/gigs/team-building#crew-offers-one-shift-many-recipients) with a positive fee create payable items too, and they're included in the gig's finance totals alongside accepted invitation fees. Soundcheck de-duplicates an offer-backed payable against a matching invitation so the same amount is never counted twice.

## Common issues

<AccordionGroup>
  <Accordion title="A member isn't eligible to be paid">
    Confirm they accepted the invitation, have an unpaid amount, and — for direct deposit — added a bank account.
  </Accordion>

  <Accordion title="The organization has no funding source">
    Add and verify a bank account in **Settings → Organization → Payments** (or connect a card funding method) before sending payouts.
  </Accordion>

  <Accordion title="A payout is still processing">
    That's expected — ACH settles in 2–3 business days. The history updates when it settles or fails.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={3}>
  <Card title="Building teams" icon="users" href="/features/gigs/team-building">
    Where performance fees are set.
  </Card>

  <Card title="Post-event closeout" icon="circle-check" href="/features/gigs/closeout">
    Payouts must clear before a gig settles.
  </Card>

  <Card title="Organization setup" icon="building" href="/organization/setup">
    Connect your org's payment sources.
  </Card>
</CardGroup>